Job Description

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview

Join our dynamic and innovative Courier Labs team, a part of the SSL Delivery division within DiDi. Our mission is to drive groundbreaking projects centered around couriers and delivery services. We are a group of global last-mile industry experts, united by our passion for innovation and our drive to push boundaries. If you thrive in a fast-paced, entrepreneurial environment and are ready to tackle the impossible, this is the place for you.

Role Responsibilities

1. **Capacity Model Research & Innovation**: Conduct in-depth research on various capacity models, understand the business logic of on-demand intra-city delivery, and explore and define optimal vendor profiles, rider profiles, and employment models.

2. **New Model Exploration & Implementation**: Lead the team in exploring innovative capacity models and drive new capacity forms from proof of concept to scaled implementation.

3. **End-to-End Supply Growth Management**: Formulate and execute overall supply and rider growth strategies, including pipeline management, contracting strategy optimization, onboarding process design, and conversion rate improvement; take accountability for supply quantity and quality outcomes.

Role Qualifications

### Qualifications

1. **Industry Experience**: 5+ years of experience in franchise operations or supply growth; background in on-demand delivery, instant retail, or food delivery platforms is preferred.

2. **Innovation & Risk Management**: Strong innovation mindset with the ability to think outside the box; proactively explore new industry models and opportunities while maintaining strong risk awareness and effectively balancing innovation with compliance.

3. **Strategy & Process Capabilities**: Exceptional strategy formulation skills with the ability to identify issues and develop solutions through data-driven insights; experienced in process optimization and capable of driving business process standardization and efficiency improvements.

4. **Team Leadership & Collaboration**: Proven team leadership experience with excellent cross-functional collaboration and communication skills; able to effectively drive cross-departmental initiatives.

5. **Language Skills**: Excellent English proficiency in listening, speaking, reading, and writing; capable of using English as a working language for business communication and cross-cultural collaboration (Required).

6. **Preferred Qualifications**: Familiarity with vendor management or rider operations systems is a plus.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms