Job Description

Job Purpose

The Warehouse Manager is responsible for the overall leadership and management of night warehouse operations. This role oversees all aspects of warehouse activities, including receiving, picking, packing, shipping, and inventory control, while driving operational excellence, ensuring safety compliance, and maximizing efficiency. 

DUTIES and RESPONSIBILITIES

Responsibilities

• Oversee all aspects of warehouse operations, ensuring efficient and accurate order fulfillment, receiving, picking, packing, and shipping.
• Drive continuous improvement initiatives to enhance warehouse productivity, reduce costs, and minimize errors.
• Implement and monitor key performance indicators (KPIs) to track warehouse performance and identify areas for improvement.
• Ensure the warehouse is properly handed over to the morning shift, with inventory discrepancies reported, pending tasks communicated, work areas clean and organized, and all equipment left in a safe and operational condition.

Inventory Management & Order Accuracy:

• Ensure inventory accuracy through accurate recording of all stock movements, transfers, and inventory adjustments in the system.
• Ensure orders are picked accurately against customer orders and established picking procedures, minimizing picking errors, short shipments, incorrect products, and quantity discrepancies.
• Ensure proper handling, storage, and organization of inventory to minimize product damage, expiry-related losses, and stock deterioration.
• Maintain clear accountability for inventory movements and unresolved discrepancies during the night shift, ensuring appropriate documentation and escalation to the relevant teams.

Team Leadership & Management:

• Lead and manage a team of warehouse supervisors and associates.
• Conduct performance reviews, address employee concerns, and identify opportunities for team development.
• Foster a safe and productive work environment for all team members.

Safety & Compliance:

• Conduct safety inspections, investigate incidents, and implement corrective actions.
• Promote a strong safety culture within the warehouse.

Technology & Innovation:

• Evaluate and implement new technologies and warehouse management systems to improve efficiency and accuracy.
• Leverage data and analytics to identify areas for improvement and drive operational decisions.

Budget & Resource Management:

• Contribute to the development and management of the warehouse budget.
• Monitor overtime, labour productivity, equipment utilization, and avoidable operational costs, identifying opportunities to improve efficiency.

JOB REQUIREMENTS

Education Level / Skills / Abilities

• Bachelor's degree in related discipline or an additional 4 years of relevant experience in lieu of degree
• At least 2 years of experience leading a team

Skills & Competencies

• Strong leadership and mentorship skills with the ability to motivate, guide, and develop a high-performing team.
• Excellent written and verbal communication and interpersonal skills.
• Strong analytical and problem-solving skills with the ability to identify and resolve operational challenges.

Technical Skills

• While performing the duties of this job, the employee is regularly required to stand, walk, bend, lift, and reach.
• The employee must frequently lift and/or move up to 50 pounds.

Travel

• Occasional travel to other A1 and/or vendor locations