Job Description

Title: Supply Chain Specialist – Order to Cash
Department: Operations GBS
Location – Bangalore, India

Level - 6

Are you passionate about ensuring seamless order lifecycle management? Do you excel in driving operational excellence and enhancing customer experience? We are looking for a Specialist – Order to Cash to join our dynamic Commercial Supply Chain Customer Fulfilment Operations team in Bangalore. If this sounds like your next career move, read on and apply today!

The position
As a Specialist – Order to Cash at Novo Nordisk, you will:

• Manage end-to-end order lifecycle, including order capture, validation, fulfilment, invoicing, and dispute resolution.
• Validate incoming orders for pricing, terms, credit, SKU, quantity, delivery windows, and compliance documentation.
• Coordinate order promising, quality checks, and monitor order status, proactively escalating risks and driving resolutions.
• Ensure accurate billing and timely invoice generation, reconciling stocks and managing corrections/credit notes/debit notes.
• Serve as the O2C point of contact for key accounts, ensuring SLA adherence and enhancing customer experience.
• Maintain master data hygiene and adhere to internal controls, audit requirements, and documentation standards.
• Track and analyse O2C KPIs, perform root cause analysis, and lead process improvement projects such as Kaizen initiatives.
• Contribute to automation efforts, including RPA/Power Automate and EDI enhancements.
• Process Improvement: Identifies waste; designs SOPs; drives automation and standardization.

Qualifications
We are looking for a candidate who has:

• A Graduate/ Postgraduate degree in relevant field
• 8+ years of O2C value chain/Supply Chain management experience
• Hands on with ERP (SAP SD/S4HANA), experience with e invoicing/ordering
• Proficiency in Excel/Power BI, and familiarity with Power Automate/RPA is advantageous.
• Familiarity with automation tools such as Power Automate, UIPath, or Automation Experience with collaboration tools like Teams, Outlook, and ticketing systems (ServiceNow).
• Knowledge of process improvement methodologies and a data-driven mindset.
• Excellent communication, stakeholder management, and problem solving skills.

About the department
You will be part of the Commercial Supply Chain Customer Fulfilment Ops team based in Bangalore. Our department is dedicated to managing the end-to-end supply chain processes, ensuring products move seamlessly from suppliers to customers. We focus on designing future supply chains, developing global, regional, and country strategies, monitoring costs, and driving improvements in processes. The team operates in a dynamic and collaborative environment, where your contributions will directly impact the efficiency and success of our supply chain operations.

Working at Novo Nordisk
Every day we seek the solutions that defeat serious chronic diseases. To do this, we approach our work with an unconventional spirit, a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose, mutual respect and a willingness to go beyond what we know delivers extraordinary results.

Contact
To submit your application, please upload your CV online (click on Apply and follow the instructions).
Apply Now!

Deadline
22nd February 2026.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk, we're not chasing quick fixes – we're creating lasting change for long-term health. For over 100 years, we've been driven by a single purpose: to defeat serious chronic diseases and help millions of people live healthier lives. This dedication fuels our constant curiosity and inspires us to push the boundaries of what's possible in healthcare. We embrace diverse perspectives, seek out bold ideas, and build partnerships rooted in shared purpose. Together, we're making healthcare more accessible, treating and preventing diseases, and pioneering solutions that create change spanning generations. When you join us, you become part of something bigger – a legacy of impact that reaches far beyond today.