Job Description

Work Schedule

Other

Environmental Conditions

Office

As part of the Thermo Fisher Scientific team, you will contribute to meaningful work that supports our Mission to enable our customers to make the world healthier, cleaner, and safer.

Location/Division-Specific Information:

Hillsboro, OR. Relocation assistance is NOT provided.

*Must be legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check, which includes a drug screen.

Discover Impactful Work:

The Supply Chain Specialist II is responsible for end-to-end order management and serves as the primary point of contact for assigned customer accounts. This role ensures strong alignment between customer expectations and operational capabilities by proactively managing communication, identifying risks, and driving solutions. The position requires balancing customer satisfaction with operational readiness, prioritizing competing demands, and collaborating effectively across functions.

A Day in the Life:

• Own end-to-end order management for assigned customer accounts, ensuring timely and accurate fulfillment from order entry through delivery.
• Serve as the primary point of contact for customer order-related matters, ensuring clear communication, setting expectations, and driving issue resolution.
• Partner cross-functionally with planning, production, warehouse, and logistics teams to align customer priorities with supply chain capabilities and constraints.
• Identify potential delivery risks, material shortages, or capacity challenges early and implement solutions that support both customer satisfaction and business objectives.
• Lead customer meetings to review order status, delivery performance, and service recovery plans, ensuring alignment on action items and timelines.
• Manage and prioritize urgent and escalated requests, making informed decisions in a fast-paced environment with competing priorities.
• Resolve order discrepancies, shipment issues, and process gaps by coordinating corrective actions across internal stakeholders.
• Own Order Desk key performance indicators, including On Time Delivery (OTD), escalation resolution time, and delivery date accuracy, driving accountability and continuous improvement.

Keys to Success:

Education and Experience

• Bachelor’s degree required.
• 2+ years of experience in customer service, supply chain, or order management (equivalent combinations of education and relevant work experience may be considered).

Knowledge, Skills, and Abilities

• Proficiency in Microsoft Office Suite.
• Experience with ERP systems and customer relationship management tools.
• Working knowledge of supply chain, production, and order fulfillment processes.
• Ability to analyze data, identify trends, and escalate risks appropriately.
• Strong customer focus with the ability to build and maintain effective working relationships.
• Ability to influence and collaborate across cross-functional teams.
• Effective problem-solving and a solution-oriented mindset.
• Strong organizational skills with the ability to prioritize competing demands.
• Clear and professional verbal and written communication skills.
• Ability to operate independently and exercise sound judgment.

Benefits:

We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!