Job Description

Supply Chain Specialist I

Position Summary

Location: Logan, UT

Wage: $15.75

The Supply Chain Specialist is responsible for the end-to-end execution of outbound and inbound logistics and technical inventory preparation, with a primary focus on Self-Service deployments. This position ensures that the right equipment is delivered to the right place, at the right time.

This role prepares and ships programmed, labeled, plug-and play equipment directly to our customer sites for self-installation, and serves as a point of contact for clients on Self-Service order status and shipment tracking. It also supports Utah technicians and, as needed, techicians nationwide with equipment and parts.

Core Responsibilities

1. Self-Service Preparation & Fulfillment

• Self-Service Kit Preparation: Build, program, label, and package plug-and-play equipment kits so

customers can install without a technician visit, following Self-Service deployment standards.

• Equipment Programming: Coordinate and execute internal programming requests, ensuring

digital configurations are correctly mapped to physical units prior to shipment.

• Direct-to-Customer Shipping: Fulfill Self-Service shipments directly to customer sites, taking

ownership of accurate contents, on-time arrival, and installation readiness.

• Quality Checks: Verify kit contents, configuration, and labeling before shipment to reduce failed

installs, shipping errors, and returns.

• Returns & Exceptions: Process returns, replacements, and RMAs for Self-Service equipment,

and coordinate with support and planning teams to resolve shipment or equipment issues.

1. Logistics, Technician Support & Client Communication

• Demand Execution: Generate and release Transfer Orders (TOs) for Utah technicians based on

confirmed site visit demand, ensuring inventory is available at least 24 hours before the

scheduled visit. Supply non-inventory parts to technicians across the country, and fulfill other

TOs as needed.

• Inbound Management: Physically receive inbound packages, verify contents against manifests,

and immediately process receipt transactions in NetSuite.

• Tracking & Transparency: Maintain 100% data integrity by accurately entering tracking data for

all outbound shipments into NetSuite, and communicate any delays to planning teams.

• Zendesk Client Support: Respond to client inquiries in Zendesk regarding Self-Service work,

including order status, shipment tracking numbers, delivery timing, and equipment questions.

Provide accurate, timely responses and escalate unresolved issues to the appropriate team.

1. Inventory & Technical Readiness

• Technical Readiness: Organize specialized inventory within programming stations and

document all internal movement through bin transfers in NetSuite.

• Cycle Counting: Perform physical cycle counts as directed by Inventory Control to support

auditing, reconciliation, and loss prevention.

• SOP Adherence: Execute all fulfillment, logistical, and technical configuration processes in strict

accordance with documented Standard Operating Procedures (SOPs).

1. Warehouse Standards & Facility Management

• Operational Maintenance: Perform daily cleaning, sweeping, and organizing tasks to maintain a

high-standard warehouse environment.

• Asset Organization: Take ownership of the organization and cleanliness of general storage areas

and specialized technical configuration zones.

• Cross-Functional Support: Contribute to inbound processing during high-volume periods and

assist with general fulfillment tasks to ensure total team coverage.

Qualifications

• Physical Ability: Must be able to lift and move up to 30 lbs and stay active to maintain an organized warehouse.
• Technical Aptitude: Must be comfortable using computers and ready to learn NetSuite and Excel; you should feel confident following instructions to program or configure technical equipment.
• Strong Communication: Ability to give clear updates to the team, report any issues quickly, and stay organized with digital tracking.