Job Description

The RDC Quality Assurance (QA) Team Member is primarily responsible for resolving all inventory discrepancies and process inaccuracies, contributing to successful inventory audits of the facility, and achieving or exceeding performance targets. The QA Team Member performs routine cycle counts of the inventory to ensure the system quantity and physical quantity of product is correct. This role is responsible for researching inventory differences over a certain threshold and reporting issues appropriately. The QA Team Member is also responsible for performing process audits of the entire facility which determine whether Operations and Planning Team Members are performing tasks correctly.

Key Responsibilities

• Performs safety inspection of equipment prior to use; handles and operates equipment and tools safely

• Works safely while performing tasks and using equipment (e.g., uses proper lifting techniques for handling product, warns other associates when moving into high traffic path, maintains safety zone around equipment)

• Researches and resolves inventory discrepancies

• Reports inventory gain or loss over a certain threshold into a database (i.e., holding account) • Audits processes across the facility to ensure correct process is being utilized and records inaccuracies in a database and reports to QA Supervisor

• Audits receiving packets daily/weekly to ensure all information is correct and free of discrepancies • Performs scheduled cycle count of product in the facility; performs recount of product when inventory differences occur August 27, 2021 Version: 1

• Reviews damages and repackages inventory

• Works closely with Supervisors and associates to correct errors within current shift

• Researches and resolves cancelled picks, picks on hold, and LTSU’s

• Responds to store calls and emails regarding delivery questions, claims, damages and discrepancies

• Processes damaged product upon inbound receipt and works with Vendor for credit or return of product

• Manages the Import Carrier/Vendor damage and works with Port Inspection Team on resolution

• Completes Hazmat processing, documentation and storage

• Maintains and communicates Salvage product documentation and pick up

• Documents and communicates with Vendors any Appliance Damaged and Refused inbound product; arranges pickup of product by vendors

• Processes all inhouse damages

• Identifies and resolves any safety issues on the floor and notifies the appropriate party for resolution if necessary.

Minimum Requirements:
•High School or GED
•2 years’ experience in quality assurance and distribution center operations
•Basic math and reading comprehension skills
•Basic computer skills including a working knowledge of Microsoft Office
•Experience with software applications such as Excel, Access, and WMS
•Experience using troubleshooting processes to resolve problems

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.