Job Description

Job Location 96 Brooklyn Heights OH - Brooklyn Heights, OH 44131 Position Type Terminal Support Salary Range $57,500.00 - $86,300.00 Salary Travel Percentage Negligible Job Shift 8hr Job Category NA

The position will facilitate logistics solutions for customer(s), thereby creating an efficient transportation solution. Efforts will encompass maximization of the fleet(s) as well as process improvement, integration with customer systems, and an understanding of dispatch to ensure pricing decisions are based on operational realities.

• Review inbound and outbound liquid bulk shipments in customers ERP system.
• Coordinate outbound shipments with customer’s distribution team and KAG resources.
• Coordinate inbound shipments where applicable to maximize loaded miles for the customer.
• Maintain equipment balance between plant locations to best serve all end users.
• Integrate software applications as needed.
• Generate KPI reports weekly, monthly or as designated by customers and provide analysis and recommendations based on the data.
• Audit terminal operations as they relate to fleet utility and efficiency.
• Analyze all operating SOPs and institute continuous improvement reviews
• Enhance customer service functionality using IT resources.
• Provide weekly updates on relevant KAG news and general industry trends/news.
• Develop and maintain pricing models for tank truck services, incorporating cost structures, customer requirements, and accurate dispatch routes
• Maintain a working knowledge of dispatch operations, driver scheduling and load planning to make informed decisions on pricing
• Review problematic lanes with drivers/customer to improve efficiency
• Review all billing inquiries from the customer with KAG billing team
• Perform TMW data entry to assist terminal operations
• Report to customer of any circumstance that could affect the service (road blocks, maintenance issues, driver's vacations/medical leaves, accidents, etc.)
• For critical customer complaints coordinate a formal response and present findings and recommendations

Qualifications

Qualifications

• BS degree in Logistics, Supply Chain Management, or similar field
• 2 years of experience in transportation
• 1 year of experience with transportation software preferred
• Strong communication skills
• Strong PC skills with an emphasis on report generation

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
2. Provide constructive guidance to other employees and representatives of third parties.
3. Contribute to providing the highest quality of products and services to customers.

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