Job Description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Professional Area: Global Supply Chain / Customer Service

Role: Permanent

Professional Level: Specialist

Reporting to: Rosario Villamor, Global Supply Chain & Customer Service Team Lead / Manager

Contact: Jo-ev Guevarra, Talent Attraction Specialist

Global Supply Chain & Customer Service Specialist

As a Global Supply Chain & Customer Service Specialist, you will manage end-to-end supply chain and customer service operations for finished goods, semi-finished goods, and raw materials within the GBS scope. You will coordinate with factories, suppliers, markets, customers, logistics partners, Finance, R&D, and other stakeholders to help ensure timely and complete product delivery and accurate billing.

You will support supply chain and customer service processes using SAP ECC, IBP, Transportation Modules, and other relevant platforms. You will also serve as a key link among factories, customers, markets, suppliers, and logistics partners while ensuring compliance with company policies and procedures.

As a Global Supply Chain & Customer Service Specialist, you will:

• Coordinate the phase-in and phase-out of product portfolios for assigned markets and customers
• Maintain accurate customer and material master data
• Manage demand changes and communicate updated production requirements to manufacturing locations
• Process sales and purchase orders in SAP ECC and IBP, ensuring that all information is accurate and completed on time
• Coordinate shipments with factories, suppliers, freight forwarders, carriers, and warehouses to support on-time and complete delivery
• Process and monitor shipments using transportation modules and other related platforms
• Prepare SAP documents, including order confirmations, pro forma invoices, packing lists, export invoices, credit and debit memos, and authorization requests
• Prepare non-SAP documents, including certificates of origin, freshness certificates, and other documents required for customs clearance and billing
• Coordinate with logistics partners to ensure transport and shipping documents are completed and provided on time
• Respond to business changes involving taxation, regulations, embargoes, and other supply chain requirements
• Analyze operational issues, assess business impact, and recommend solutions and process improvements
• Support internal and external audit requirements and review relevant J-SOX reports and controls
• Create service-related purchase orders and ensure that goods receipts are posted accurately and on time
• Coordinate with Finance and other teams to resolve vendor payment, Accounts Receivable, Accounts Payable, and invoice-related issues
• Support month-end, quarter-end, and year-end closing activities, including GR/IR clearing and corrective actions for unbalanced purchase orders
• Maintain updated backup materials and ensure proper handover before planned absences to support business continuity
• Manage additional tasks and projects assigned by the direct supervisor

Requirements:

• Bachelor’s degree in Supply Chain Management, Engineering, Management, or another related field
• 3 to 5 years of experience in Supply Chain and Customer Service within a multinational company; fresh graduates are welcome to apply
• Experience using SAP HANA or another ERP system
• Good understanding of logistics and end-to-end supply chain processes
• Proficiency in Microsoft Office applications
• Strong analytical, problem-solving, coordination, and communication skills
• Ability to collaborate effectively with internal and external stakeholders across different functions and locations
• Ability to manage changing business requirements and resolve operational issues in a timely manner
• Fluent in written and spoken English

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.