Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people. Dyson launched in Mexico in 2018 as our first step in to Latin America. Our Mexico office is located in the Polanco area of Mexico City and our expanding team is a key contributor in helping us deliver growth throughout the market.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
About the role
The SOP Analyst owns the customer order lifecycle end to end — from entry through fulfillment — ensuring accuracy, timeliness, and strong customer service for Mexico and LATAM. The role combines hands-on order management with reporting, KPI governance, and process improvement, partnering closely with Sales, Supply Chain, Logistics, Customer Service, Finance, and Distribution to keep order-to-cash running smoothly and drive continuous improvement.
Core Responsibilities:
Order Management
Manage the full order cycle in ERP systems (SAP or equivalent), from entry through delivery.
Validate pricing and policy compliance; resolve order blocks and transactional exceptions.
Coordinate order releases with warehouses and distribution partners.
Customer & Business Support
Act as the primary point of contact for Sales and Customer Service on order matters.
Support new customer onboarding and manage fulfillment escalations.
Coordinate with business process outsourcing (BPO) partners as needed.
Reporting & Analytics
Deliver daily, weekly, and monthly operational reporting; monitor KPIs and SLA performance.
Analyze order trends, backlog, and service levels; build dashboards for leadership visibility.
Support management presentations and business reviews.
Process Improvement & Collaboration
Identify automation opportunities and support standardization of regional procedures.
Maintain process documentation and participate in system enhancement projects.
Partner cross-functionally on business continuity, escalations, and revenue-impacting issues.
Fluent in English, both written and verbal, with the ability to communicate effectively with internal stakeholders, customers, and cross-functional team.
Bachelor's degree in Supply Chain Management, Business Administration, Industrial Engineering, Logistics, or a related field.
2+ years of experience in sales order processing, order management, supply chain operations, customer service operations, logistics coordination, or a related field.
Experience working with SAP or a comparable ERP system.
Advanced proficiency in Microsoft Excel, including data analysis, reporting, and problem-solving.
Experience with reporting and business intelligence tools such as Power BI, Tableau, or similar platforms.
Strong understanding of order-to-cash (O2C) processes and best practices.
Knowledge of KPI tracking, SLA management, and operational performance reporting.
Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.
Excellent verbal and written communication skills with the ability to collaborate across multiple functions.
High attention to detail and commitment to accuracy.
Customer-focused mindset with a passion for delivering exceptional service and support.
Ability to prioritize competing demands and manage multiple tasks in a fast-paced, deadline-driven environment.
Strong organizational skills with the ability to work independently and drive results.
Continuous improvement mindset with a focus on process optimization and operational excellence.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson is committed to the full inclusion of all qualified individuals. As part of this commitment, Dyson will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact Americas Talent Acquisition at ustalentacquisition@dyson.com
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
