Job Description
Join one of Australia and New Zealand’s most customer centric retail groups - Accent Group. With a portfolio of over 900 stores, 34 iconic brands (including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, The Athletes Foot, Sports Direct, Glue Store and Vans), and 30+ online platforms, we’re not just selling shoes - we’re shaping the future of retail. At Accent Group, we’re driven by innovation, passionate about people, and serious about creating standout career opportunities. Whether you’re starting your retail journey or looking to grow into leadership, you’ll be part of a culture that values individuality, rewards performance, and empowers you to make your mark (in your kicks of course!)
We are seeking an experienced and driven Operations Manager to lead end to end supply chain operations across inbound, fulfillment, freight, and store delivery.
This is a critical role responsible for ensuring operational excellence, achieving key performance metrics, and building strong partnerships across internal teams, 3PL providers, and external carriers. You will play a key role in driving service levels, cost efficiency, and continuous improvement across the distribution network.
Key Responsibilities
Inbound Operations
Oversee inbound operations across 3PL partners, including Toll and DSL
Ensure inbound KPIs are consistently achieved, investigating and resolving exceptions
Collaborate with stakeholders to develop accurate inbound forecasts and manage volume flow
Monitor performance and drive accountability with both internal teams and external partners
Fulfillment Operations
Manage daily fulfillment execution across 3PL providers
Ensure outbound KPIs are met, including service levels, order accuracy, and dispatch timelines
Maintain system integrity through regular ERP and WMS data management
Coordinate wholesale customer requirements and value added services VAS
Act as the escalation point for operational issues impacting outbound flow
Partner with stakeholders to develop accurate fulfillment forecasts
Outbound Freight Management
Manage relationships with transport providers and carrier networks
Oversee delivery performance metrics including DOT and DIFOT
Drive cost and service optimisation through contract management and RFP processes
Additional Responsibilities
Coordinate fulfillment and delivery for new store openings
Lead continuous improvement initiatives across supply chain operations
Build and maintain strong cross functional and external relationships
Provide regular reporting, insights, and operational planning to the wider business
Skills and Experience
Proven experience in supply chain, logistics, or operations management
Demonstrated success managing 3PL providers and carrier networks
Strong forecasting, reporting, and KPI management capability
Excellent problem solving and analytical skills
High attention to detail with a continuous improvement mindset
Strong stakeholder management and communication skills
Ability to thrive in a fast paced, high volume environment
Experience with ERP and WMS systems preferably AP21
Why Join Us
This is an opportunity to take ownership of a critical function within a dynamic and growing business. You will have the autonomy to drive improvements, influence key decisions, and make a tangible impact on operational performance.
At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.
