Job Profile:
Service and Support Manager 1
Job Family:
Service and Support
Time Type:
Full time
Max Pay – Depends on experience:
$60,000.00 USD Annual
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Manages operation of university services, including parking and transit, trademarks, licensing, and strategic partnerships. Assists in management of materials movement, event support, and providing customer service.
Do you want to be a part of leading the future of campus logistics? Do you want to drive excellence in Student Delivery Operations for multiple campuses? If you answered "yes" to those, apply to join an amazing and innovative team in Supply Chain Operations. The Supply Chain Operations Manager plans, directs, and oversees Student Delivery Services operations in support of the university community. This position is responsible for the operational performance, customer experience, workforce planning, compliance, and continuous improvement of a multi-campus service operation responsible for the secure and timely movement of student mail, packages, freight, and other inbound and outbound items.
The Manager provides leadership for Student Delivery Services by overseeing package management technologies, automated delivery solutions, receiving and distribution operations, staffing strategies, service delivery standards, and stakeholder partnerships. This role serves as the primary operational leader for Student Delivery Services and collaborates with university stakeholders, housing operations, campus partners, and Supply Chain leadership to ensure exceptional service delivery, operational efficiency, and student satisfaction.
The Manager exercises independent judgment and decision-making authority in the development and execution of operational strategies, workforce plans, service standards, process improvements, and performance initiatives. This position plays a critical role in supporting student success through reliable, customer-focused delivery services across the university.
Position Salary Range:
$52,000 - $60,000 annually; DOE
Essential Duties:
Plans, directs, and oversees Student Delivery Services operations across assigned campus locations, ensuring timely, accurate, and secure processing and distribution of student mail, packages, freight, and other inbound and outbound items.
Establishes operational goals, service standards, and performance expectations that align with departmental and university objectives.
Leads, develops, and manages supervisors, leads, full-time staff, student employees, and temporary personnel through coaching, performance management, professional development, and succession planning.
Develops workforce plans, staffing models, schedules, and labor strategies to support operational demand, peak service periods, academic calendar events, and university initiatives.
Oversees package management technologies, automated package delivery systems, operational software platforms, and related service technologies to ensure efficient and secure service delivery.
Monitors operational performance, service levels, package volumes, customer satisfaction, labor utilization, and operational efficiency metrics and implements corrective actions as necessary.
Establishes and maintains service standards for package processing, customer communications, issue resolution, package storage, and pickup operations.
Serves as the primary escalation point for complex customer concerns, service disruptions, operational issues, and stakeholder requests.
Develops and maintains collaborative relationships with Housing, University Business Services, academic units, administrative departments, vendors, and campus partners to support operational excellence and student success.
Manages departmental budgets, operational expenditures, contracts, vendor relationships, and service agreements to ensure responsible stewardship of university resources.
Develops, implements, and maintains operational policies, procedures, and best practices that promote consistency, efficiency, safety, and service quality.
Ensures compliance with university policies, regulatory requirements, risk management standards, shipping and receiving guidelines, and applicable operational procedures.
Leads operational planning and execution for high-volume periods, including student move-in, move-out, academic term transitions, holidays, campus events, and special projects.
Evaluates operational workflows and service delivery processes and implements continuous improvement initiatives that enhance efficiency, customer experience, and organizational effectiveness.
Utilizes operational data, trends, and performance metrics to support forecasting, resource planning, strategic decision-making, and long-term service planning.
Oversees inventory management, asset accountability, equipment utilization, and operational recordkeeping processes.
Coordinates business continuity planning and operational readiness efforts to ensure uninterrupted service during operational disruptions or periods of increased demand.
Represents Student Delivery Services and Supply Chain Operations on university committees, projects, and cross-functional initiatives.
Supports departmental strategic planning efforts and contributes to the development and execution of long-term operational goals and initiatives.
Performs other duties as assigned.
Knowledge, Skills, and Abilities:
Knowledge of supply chain operations, logistics, receiving, distribution, fulfillment, and inventory management principles and practices.
Knowledge of customer service operations, service delivery models, and stakeholder relationship management.
Knowledge of workforce planning, labor management, scheduling, and operational resource allocation.
Knowledge of supervisory and management principles, practices, and techniques.
Knowledge of budgeting, operational financial management, and resource stewardship.
Knowledge of package management technologies, automated delivery systems, and operational software platforms.
Skill in leading and developing diverse teams in a dynamic operational environment.
Skill in analyzing operational data, identifying trends, and implementing effective solutions.
Skill in project management, operational planning, and prioritization.
Skill in establishing and maintaining effective working relationships with internal and external stakeholders.
Excellent verbal and written communication skills.
Ability to operate independently, exercise sound judgment, and make decisions in a fast-paced environment.
Ability to balance strategic planning responsibilities with day-to-day operational demands.
Ability to lead change, foster innovation, and promote a culture of continuous improvement.
Commitment to safety, accountability, customer service, and operational excellence.
Desired Qualifications:
Demonstrated success leading logistics, delivery, fulfillment, mail, package management, warehouse, transportation, or customer service operations.
Experience managing multi-site or geographically distributed operations.
Experience implementing process improvements, workflow redesigns, automation initiatives, or technology enhancements.
Experience with package management systems, logistics software, inventory management systems, or enterprise resource planning platforms.
Experience developing operational metrics, service level standards, and performance reporting.
Experience managing budgets, vendor relationships, and operational contracts.
Must possess a valid U.S driver’s license.
Working Environment:
Work is performed in a combination of office, warehouse, distribution, package processing, and campus environments.
Frequent standing, walking, bending, reaching, and lifting up to 50 pounds.
Regular movement throughout operational facilities and campus locations is required.
Exposure to warehouse environments, outdoor weather conditions, vehicle traffic, and operational equipment.
Exposure to outdoor weather conditions, dust, and warehouse environments.
Must be able to adapt to changing priorities and support a fast-paced service environment.
Will be required to operate university vehicles or equipment for deliveries and material transport.
Hours may vary and occasional Saturdays could be necessary based on business needs.
Schedule flexibility may be required to support operational needs, peak service periods, and special events.
Department Statement:
University Business Services (UBS) supports the New American University's vision of excellence, access, and impact by providing business services and solutions to the university. UBS is comprised of departments including Auxiliary Business Services, Environmental Health and Safety, Parking and Transit Services, Physical Security Initiatives and Emergency Management, Risk Management Services, Supply Chain Management, and Sustainability Practices.
At ASU, we care about our employees. We offer a total rewards package that includes:
AZ state school tuition reduction for employees and their dependents and spouse; available on day one of employment.
Competitive wages.
Employee assistance for confidential and free behavioral health services. Generous accrual of paid sick and vacation time.
Low cost dental, health, life and vision Insurance benefits.
Paid adoption and fertility subsidies.
Paid time for professional development and volunteering.
Retirement programs with employer match.
Wide variety of employee discounts through ASU partnerships.
More Info can be found here: ( https://cfo.asu.edu/benefits).
All applicants must be eligible to work in the United States; ASU andUniversity Business Services will not provide sponsorship for employment.
Driving Requirement:
This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.
Location:
Off-Campus: Mesa/Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.
Please use the link below to log in using single sign-on.
https://www.myworkday.com/asu/d/inst/1$9925/9925$24135.htmld
To be considered, your application must include all of the following attachments:
Cover letter
Resume or CV
Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.
Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.
Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.
Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.
Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
