Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re growing fast and our ambition is huge – more categories, more locations and more people.
We are seeking a Supply Chain Operations Manager to lead supply chain execution across the Japan market, with clear accountability for customer fulfilment, operational performance and continuous improvement.
This role plays a central part in ensuring stable, high-quality operations while balancing service, cost and risk. Working closely with Commercial, Finance and external partners, you will take ownership of day-to-day execution as well as contribute to broader market priorities and long-term capability building.
The position reports directly to the Head of Supply Chain and requires a strong operational leader who is comfortable engaging at both operational and strategic levels.
Main responsibilities include but not limited to:-
Lead end to end supply chain operations for the Japan market, covering inbound activities, order management and last mile fulfilment
Ensure consistent, reliable customer fulfilment aligned with service commitments and market expectations
Own operational escalations, setting clear direction and coordinating internal teams and external partners to resolve issues effectively
Balance service levels, operational risk and cost efficiency in decision making
Lead performance management of outsourced logistics and service partners across the market
Establish clear performance governance through KPIs, service level reviews and corrective action plans
Proactively identify structural risks, capacity constraints or performance gaps and drive sustainable improvements
Build strong, professional relationships with partners based on trust, clarity and accountability
Act as a trusted supply chain partner to Commercial teams, ensuring operational feasibility and risks are clearly understood
Provide operational leadership input to Joint Business Planning, promotions and peak trading periods
Support operational readiness for new product launches and major customer initiatives
Ensure strong alignment between commercial priorities and supply chain execution
Own and review market level fulfilment and operational KPIs
Analyse performance trends, risks and opportunities using structured, data-based insights
Partner closely with Finance on cost management, budgeting, accruals and efficiency initiatives
Ensure operational actions align with financial targets and broader market objectives
Lead continuous improvement initiatives that strengthen reliability, resilience and efficiency
Drive standardisation and improvement of operational processes across the market
Act as a role model for accountability, collaboration and operational discipline
Support capability development within the supply chain organisation
To be successful in this role you will have proven ability to lead escalations, manage risk and make balanced operational decisions. You are structured, pragmatic and have a data informed leadership style.
Previous skills & experience:-
Bachelor’s degree in supply chain, Operations, Business or a related field
Extensive experience in supply chain operations, fulfilment or logistics within a market or hub environment
Strong background in managing outsourced partners and complex operational networks
Experience working closely with senior stakeholders across Commercial and Finance
Direct engagement with the Head of Supply Chain on market priorities and decisions
High level of ownership and visibility across the Japan market
Opportunity to shape operational direction and long-term capability
Strong focus on stability, continuous improvement and sustainable growth
Professional, respectful and collaborative working environment
#LI-VG1
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
Dyson solves real-world problems and creates better products through the application of engineering, science, design and creativity. It is a family-owned, global technology company, founded by Sir James Dyson who remains at the helm alongside his son Jake.
Since inventing the first cyclonic bagless vacuum cleaner, the DC01, Dyson has consistently invested in research and development to improve its products and technologies radically. Dyson offers products across a growing range of areas: floorcare, air purification, robotics, haircare including formulations, lighting, hand drying, and most recently audio. Dyson continues to expand into new areas.
Today, Dyson sells products in more than 80 markets, has 450 Dyson stores worldwide and is available in all major technology and beauty retailers. Dyson has global headquarters in Singapore and major technology campuses in Singapore, the UK, Malaysia, and the Philippines. Its global team of engineers, scientists and software developers are focused on developing technology-enabled products which work better and which people love to use. Key areas of focus have included high-speed electric digital motors, sensing and vision systems, robotics, machine learning and aerodynamics.
Beyond products, to encourage an inventive future, Dyson is also inspiring the next generation of engineers and inventors through the Dyson Institute of Engineering and Technology, the James Dyson Foundation and the James Dyson Award.
The Dyson family applies its problem-solving approach in other fields, and established Dyson Farming in 2012. It is one of the largest farming businesses in the UK, extending to 36,000 acres across Lincolnshire, Oxfordshire, Gloucestershire and Somerset. It is a family-owned enterprise unlike any other, focussed on long-term investment in British farming and the countryside to grow tasty and nutritious food.
