Job Description

The Service Supply Chain Team is looking for a Supply Chain Manager to lead and drive data center program management in the execution level. This includes support and coordination of deployment of data center, look into end-to-end asset lifecycle management. A hyper-scaled data center comprises a massive hardware demography - product category, original manufacturer, years of warranty, cost, and efficiency. The individual we're looking for would be a fast learner who is able to grasp critical information, apply best practices, collaborate with cross-functional teams, and hands-on for execution.

As a Supply Chain Manager, you will be responsible for leading and optimizing US logistics, onsite inbound and outbound, RMA workflows, decommissioning and supply chain processes. You will drive initiatives to standardise operations, improve process transparency, and enhance stakeholder collaboration across regions. Your expertise will support operational stability, strategic process enhancements, and risk management, ensuring efficient and compliant supply chain activities in a fast-paced, global environment.

Key Responsibilities
- Drive the new project deployment in region. Including driving service providers RFQ from regional operation perspective, managing service readiness and launching.
- Drive material readiness in warehouse, including material kitting management.
- Manage the last mile delivery from warehouse to data halls.
- Drive and manage warehouse day to day activities such as inbound, outbound, RMA, transfers, stock take within warehouse
- Lead the planning, development, and implementation of end-to-end RMA and VR processes across regional IDCs, ensuring seamless workflow and operational efficiency.
- Lead self-warranty, retrofit, refurbishment and reverse logistics process
- Influence the hardware replacement cadence. Apply insights and knowledge of constraints in launching new hardware in Data Centers
- Drive process standardization and documentation to improve transparency, compliance, and repeatability of supply chain operations.
- Collaborate with cross-functional teams—including logistics, procurement, planning, quality, and finance - to optimize reverse logistics, spare parts management, and inventory reconciliation.
- Develop and refine SOPs, guidelines, and control points, supporting continuous improvement and operational excellence.
- Monitor and analyze key metrics related to return merchandise, inventory, performance, providing actionable insights in region.
- Lead and participate in process improvement projects, system integration efforts, and automation initiatives to enhance efficiency and reduce manual work.
- Facilitate stakeholder communication, alignment, and training to ensure standards and best practices are adhered to across regions.
- Support risk management activities by identifying operational gaps and recommending mitigations.
- Must be "hands-on" and willing to roll up sleeves to support operational activities.

annually.