Job Description

About us

Love, Bonito is Southeast Asia’s leading womenswear brand, built with a mission to empower women to find confidence through style. Incorporated in 2010 in Singapore, we’ve since grown from a humble online startup into a multi-channel business with over 20 stores and counting across Asia and a thriving online presence.

For the next decade, we are looking to expand through new categories, markets, wholesale partnerships, and brand acquisitions. We are evolving into a next-generation regional consumer group — one that blends heart with performance, and creativity with technology.

At our core, we’re a team of builders, dreamers, and doers who believe culture is more than words on a wall — it’s how we show up every day. We move fast, stay curious, and take bold bets on ideas and people we believe in. Here, you’ll find a community that challenges you to grow, trusts you to lead, and celebrates you for being you. Together, we’re shaping the future of Asian brands — from right here in Southeast Asia, to the world.

Why join us?

At Love, Bonito, you’ll do more than just a job — you’ll help build a movement. We’re creating an organization that’s lean, bold, and full of heart — where every person has the space to make an impact. Here’s what you can expect:

• Purpose with performance We’re building a world-class Asian brand that competes globally. We hold ourselves to high standards and operate with purpose, integrity, grit and excellence. Join us if you take customer service excellence seriously and are passionate about creating real impact!

• Growth that’s real We are known to be incredibly dynamic and fast-paced. You’ll be expected to learn fast, stretch beyond your comfort zone, and work alongside people who challenge and support you in equal measure. Don’t join us if you’re looking for a comfortable, fully structured setup, but do join us if you’re excited to build, shape, and make an impact together!
• Culture at our core If you’re looking for a no-corporate-BS environment, you’ll fit right in. We lead with empathy, celebrate individuality, and believe that great work comes from trust, not titles. We believe in teamwork and effective collaboration - because when we run together, we go further. If this speaks to your values, come join us and be part of #TeamLB!

Join us as we redefine what it means to build an enduring global consumer group.

The role

We are looking for someone who sits at the intersection of marketplace and customer operations, ensuring smooth and accurate order processing across TikTok Shop and the LB e-commerce channel. You will manage cancellations, returns, refunds, and inventory accuracy while maintaining precise SAP documentation. A key focus is safeguarding the company through proper handling of payment disputes and timely customer notifications. You will work closely with cross-functional teams, including Accounts and Customer Service, to keep operations running seamlessly. You may also support automation and integration projects through UAT, giving you the chance to deepen your knowledge of system processes.

Main responsibilities

Marketplace Operations (TikTok Shop, SG)

• Monitor order integrations to ensure daily orders flow accurately into WMS and SAP.
• Process order cancellations, including issuing refunds via TikTok and completing the required SAP documentation.
• Manage TikTok returns, including issuing refunds via TikTok and completing the required SAP documentation.
• Maintain TikTok inventory accuracy to prevent out-of-stock situations.

Customer Operations (HQ)

• Manage refunds and returns for the LB e-commerce channel, ensuring customer refunds are processed accurately and on time. Maintain SAP documentation so all refunds are correctly accounted for, working closely with the Accounts team.
• Create replacement orders in the system upon request from the Customer Service team.
• Manage credit card payment disputes, safeguarding the company against losses and closing any gaps in the process.
• Handle customer notifications for out-of-stock orders, ensuring refunds are processed in Magento and SAP documentation is completed promptly.

Projects & Development

• You may be involved in automation and integration projects to support UAT, offering the opportunity to deepen your understanding of system processes.

Support for other Business Operations tasks

• You will be expected to do some covering for team members within the Business Operations team when members are on leave. You will be able to learn more about other aspects of our function!

Requirements

Qualifications & Experience

• Diploma or Bachelor’s degree in Business, Supply Chain, Operations, or related fields.
• Basic understanding of ERP systems (SAP experience is a plus).
• Strong attention to detail with a passion for data accuracy.
• Comfortable working in a fast-paced, dynamic environment.
• Strong communication skills and the ability to work cross-functionally.

You should have / be

• A Love, Bonito culture fit
• Good grasp of the Love, Bonito brand and unique proposition
• A genuine curiosity to know how things work and how to make them better
• An entrepreneurial, self starter, get-your-hands dirty attitude
• Enjoy learning new things and pick them up quickly
• Demonstrate operational excellence
• Pride: Highly organized individual and proactive with strong follow through. Detailed orientated. Willing to learn.
• Problem solver: Identify and understand problems and solve them systematically.
• Team-player: Able to build strong relationships and have ability to work cross-functionally, take different perspectives and have open communication.