Arizona Public Service generates reliable, affordable and clean energy for 2.7 million Arizonans. As the state’s largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.
The Supply Chain Digital Solutions Analyst (Business Systems Analyst, Sr.) provides coordination, analysis, support, and maintenance to ensure the effective functioning of Supply Chain business systems, analytics, reporting, digital workspaces, automation, and related technology solutions. This role functions as an embedded business developer within Supply Chain by combining business process knowledge with technical implementation to support practical, sustainable solutions that advance business priorities.
Preferred Special Skills, Knowledge or Qualifications:
1. Business process and systems analysis: Participates in or leads projects to define business processes, system scope, data needs, automation opportunities, and objectives through research, fact-finding, and a strong understanding of business functions, systems, and industry requirements.
2. Embedded business development and digital tool support: Analyzes, recommends, develops, maintains, and enhances business systems, reports, dashboards, digital workspaces, SharePoint resources, workflow tools, automations, and approved AI-enabled tools. Applies business process knowledge and technical platform capabilities to build practical, sustainable solutions for Supply Chain users.
3. Requirements, testing, and rollout support: Gathers functional requirements, data requirements, policy and procedure interpretation, and future business system needs. Supports upgrades, patches, fixes, new implementations, automation deployments, AI-enabled solutions, workflow tools, and digital tool rollouts through testing, process and system documentation, communication, end-user training, and rollout support.
4. Process improvement and automation: Analyzes work process design, workflow, reporting needs, data quality, and technology solutions to streamline, automate, standardize, and improve business processes through sustainable, well-documented business-developed solutions.
5. Issue resolution and partner coordination: Researches, analyzes, and resolves routine to complex business and operational issues related to systems, reporting, data, automation, and digital tools. Partners with Information Technology, Enterprise AI, Digital Transformation, vendors, and business stakeholders to resolve issues and sustain reliable operations.
6. Reporting, analytics, and data governance: Develops, maintains, and supports reports, dashboards, queries, data models, measures, and analytics products using appropriate reporting tools. Develops standard and complex reports for customers and maintains standardized reporting protocols, metric definitions, validation practices, data quality expectations, and data governance practices to ensure data integrity and consistency.
7. Project coordination and adoption support: Participates in project assignments as a project lead or key team member. Coordinates activities within functional business areas, including business needs analysis, scope definition, data mapping, testing strategy, change impact assessment, rollout, user acceptance, adoption support, and post-implementation review.
8. Documentation and knowledge management: Maintains documentation of system changes, business processes, reporting logic, automation design, data definitions, AI and automation intake records, testing results, ownership expectations, support models, guidelines, procedures, tools, and training aids needed to support the business unit.
9. Training and digital fluency: Supports application, system, analytics, automation, AI, and digital tool training for functional users. Develops training materials, job aids, demonstrations, office hour content, onboarding resources, and knowledge-sharing materials to increase digital fluency and adoption across Supply Chain.
10. Emerging technology and continuous improvement: Actively seeks knowledge of the business and technical environment, priorities, procedures, processes, emerging digital tools, responsible AI practices, automation capabilities, data governance expectations, and reporting needs. Stays informed of current and emerging trends for business unit systems and shares relevant learning with the team and business partners.
This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.
Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.
For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
Arizona Public Service is a smoke free workplace.
Hybrid: Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).
In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.
*Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
*Working from a home office requires adequate technology and an appropriate ergonomic set up.
*Role types are subject to change based on business need.
APS is Arizona’s largest and longest serving electric utility, providing power for nearly 1.2 million customers in 11 of the state’s 15 counties.
Since our founding in 1886, APS has demonstrated a strong commitment to our customers in one of the country’s fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.
Our success derives from the creative and dedicated people of our company who demonstrate our core values of accountability, safety, integrity, and trust and respect.
At APS, we focus every day on our vision: “Creating a sustainable energy future for Arizona.” We will continue to meet the energy needs of our customers with a solid combination of price and service.
