Job Description

Supply Chain Customer Service Representative II Job, Alpharetta, GA

Arclin, Inc. is currently seeking a Supply Chain Customer Service Representative II for our Alpharetta, GA Reporting to the Supply Chain Manager, this role is responsible for acting as a liaison between customers and the company. This will be accomplished by utilizing excellent, in-depth knowledge of customer and company’s products, policies, systems and supply chains. The incumbent will work closely with manufacturing, distribution, supply planning and sales to ensure achievement of “Customer Delight” objectives.

Supply Chain Customer Service Representative II Job Responsibilities:

• Process customer orders received by phone, fax, mail, e-mail, and EDI

• Monitor orders and production schedules to ensure timely delivery

• Maintain welcoming and responsive rapport with customers to ensure positive experience with the company

• Provide timely and accurate information to incoming customer order status and product knowledge requests

• Oversee processing of customer order status and product knowledge requests

• Process customer returns according to established department policies and procedures, working closely with the Credit Department

• Submit and verify accuracy of customer data in ERP system

• Perform first level problem solving to best meet customer’s needs with least impact to company profit margin

• Provide timely feedback to the company regarding service failures or customer concerns, escalating issues to senior management when necessary

• Partner with Sales Representatives and Supply Planning teams to meet and exceed customer’s service expectations

Supply Chain Customer Service Representative II Job Qualifications:

• Bachelor’s degree in Supply Chain Management, Business Management, or other related field required.

• 5+ years of customer service/supply chain experience required, preferably in a manufacturing environment

• Ability to communicate clearly and professionally

• Ability to successfully influence leadership

• Strong decision making and analytical skills

• Solid attention to detail, thoroughness and sense of urgency

• Commitment to company values

• Computer proficiency (MS Office Suite, & JD Edwards)

• Ability to work independently and within a team environment

• Ability to multi-task in a fast paced environment

You can find Arclin everywhere. Our technologies make homes and transportation safer, help crops flourish, keep water clean, protect first responders and members of the military, and preserve the purity of essential pharmaceuticals. These vital, everyday products can't fail, and we’re here to give the world an extra layer of performance and peace of mind.

With ~4,000 team members across more than 30 global manufacturing facilities, we operate with the scale to make a global impact and the agility to solve complex challenges at the molecular level. Rooted in scientific discovery and innovation, Arclin’s materials redefine performance across industries - from Firepoint®’s patented intumescent technology that helps stall flames and save lives to the iconic Kevlar® and Nomex® brands trusted to protect those who serve, strengthen aerospace and industrial systems, and perform where reliability and safety are top of mind.

As we expand our mission‑critical materials portfolio and shape the next era of performance technologies, we’re looking for people who want to grow, lead, and solve the challenges others can’t. Together, we’ll advance the innovations that keep the world moving. Because at Arclin, our people are truly Vital Beyond Measure.