Job Description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

About the role:

Every meal and retail favourite served on our client’s train has a journey before it reaches the trolley, and this role keeps that journey on time. You’ll be the link between the client’s Customer Experience team, our suppliers, and gategroup’s Procurement, Compliance and Supply Chain teams, keeping specs, samples, packing plans and timelines on track for new products. Once they’re live, you’ll monitor performance, spot trends and feed the insight back. It suits someone who likes being in the middle of things and making them work.

What you’ll do:

• Supplier information: Get accurate supplier product specs and technical data to the client quickly and keep them updated on Price Change Notifications.
• Launch readiness: Provide packing plans and quality check sheets to Service Centres ahead of new product launches, so operational teams are prepared.
• System accuracy: Work with the client, procurement and supply chain to make sure pack sizes and yields are set up correctly before launch or after any change.
• Quality monitoring: Collate quality findings across the life of a product, identify trends or issues, and resolve them with compliance and procurement.
• Supply Chain performance: Help meet targets on product availability, On Time In Full and product waste, support demand, storage and delivery planning (including supplier forecasts), and coordinate stock introduction, ramp-up, de-listing and returns to supplier.
• Collaboration and Customer support: Work on a day-to-day basis with Service Centres, procurement and compliance, promote teamwork and knowledge sharing, and handle additional customer requests, including data insights.

What you’ll bring:

• At least 2 years in a food supply chain environment. Forecasting or demand planning experience is a bonus.
• A hands-on self-starter who copes well with change, uncertainty and pressure, and works without close supervision.
• Able to communicate clearly, absorb information quickly, and build strong relationships with suppliers and internal stakeholders.
• Able to reprioritise and act fast as business demands shift, while staying organised and detail-focused.
• Understands how the parts of supply chain interact with each other and with Finance, Commercial and Procurement.
• Good working knowledge of Outlook, Word and Excel, plus experience with BI and ERP tools such as D365.

About the company:

Gategroup is the leading independent global provider of products, services and solutions related to a passenger’s on-board experience. We specialize in catering and hospitality, provisioning and logistics; and on-board products and services to companies that serve people on the move.

Our portfolio is designed to meet the fast-changing needs of our customers around the world. We do this by offering end-to-end solutions through our group of companies. While each company addresses a specific market need, together they can also operate in an integrated way to provide a ‘one-stop-shop’ for our customers.

Our Values:

Excellence - runs through everything we do. You'll work with people who care about getting it right, where quality isn't a checkbox but a mindset. We invest in your craft because when you grow, we all soar. We value our people!

Passion - fuels us. Whether you're in the kitchen, on the tarmac, or behind a desk, you'll feel the buzz of an industry that never sleeps. Your ideas matter, your voice is heard, and the work you do today lands on a tray table tomorrow.

Responsibility - means something here. We're shaping the future of sustainable aviation catering, reducing waste, championing local suppliers, and making choices that protect the planet our passengers fly over. You'll be part of something that goes beyond profit.

Respect - isn't negotiable. Different backgrounds, different talents, one team. We celebrate what makes each person unique and build a culture where everyone belongs, grows, and succeeds together.

If you want to be part of a team that helps make travel and culinary memories, join us!