Job Description

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others, upholding our beliefs in integrity, inclusion and belonging.This position serves as a key connection point between customers, transportation providers, distribution centers, and internal teams to ensure orders move efficiently through the delivery process.

What You Will Do

• Coordinate and manage customer deliveries through phone and email communication.
• Schedule and confirm delivery appointments with customers and transportation partners.
• Respond to delivery exceptions, shipment delays, address changes, and other transportation-related issues.
• Investigate and resolve order and delivery challenges by collaborating with internal distribution, warehouse, transportation, and customer service teams.
• Support daily operations through the Delivery Assistance Hotline (DASH), assisting customers and carriers with shipment inquiries and delivery concerns.
• Monitor shipments and proactively address issues that could impact successful delivery.
• Coordinate with truckload and LTL carriers to ensure timely and accurate deliveries.
• Support Distribution Center Control Tower activities, including trailer management and shipment visibility.
• Review orders nearing shipment to identify potential issues and ensure accurate delivery information before warehouse processing begins.
• Escalate complex delivery challenges and work cross-functionally to drive resolution.
• Maintain accurate records and documentation within company systems.
• Participate in continuous improvement efforts to enhance customer experience and transportation processes.
• Crosstrain across multiple transportation and customer support functions to provide team flexibility and operational coverage.

What You Have

• High School Diploma required.
• Associate or bachelor’s degree in business, Supply Chain, Logistics, Operations, or related field preferred.
• Previous experience in customer service, transportation, logistics, operations, scheduling, dispatching, or supply chain support preferred.
• Experience working in a fast-paced environment managing multiple priorities.
• Proficiency with Microsoft Office applications and business systems.

What You're Good At

• Building positive relationships with customers and internal partners.
• Communicating professionally through phone, email, and virtual interactions.
• Problem-solving and working through issues that may not have an obvious solution.
• Managing multiple priorities while maintaining attention to detail.
• Collaborating within a team-oriented environment.
• Remaining organized and calm when handling escalations and changing priorities.
• Taking initiative and following issues through to resolution.
• Learning new processes and adapting to changing business needs.

Why This Role Matters

Success in this role comes from being a strong communicator, effective problem solver, and dependable teammate. You'll work closely with customers, carriers, distribution centers, and internal business partners to ensure deliveries are completed successfully and customers receive the support they need throughout the process.