Job Description

About Sureserve Energy Services Meters:

Sureserve Energy Services Meters Ltd, is a subsidiary of Sureserve, we specialise in installing domestic smart meters across the UK, working directly with 3 of the “Big Six” energy suppliers in the UK.

As a leader in the smart metering industry, Sureserve Energy Services Meters Ltd, is dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

• The purpose of the role is to lead detailed supply chain analysis, forecasting, stock reporting and operational insight to enable the business to move from reactive issue management to proactive control. The Supply Chain Coordinator will turn data into clear actions, risks and recommendations that support stock availability, inventory accuracy, engineering readiness, service delivery and cost control.

As the business prepares for growth this role will be critical in building scalable reporting routines, demand and usage visibility, engineer onboarding and demobilisation controls, and exception-based management across the stock environment. The role will work closely with the Stock Manager to ensure supply chain decisions are supported by accurate data, clear trends and forward-looking analysis

Key Responsibilities:

• Lead the production, maintenance and continuous improvement of supply chain reporting, ensuring outputs are accurate, timely, insightful and action orientated.

• Develop and maintain demand, usage and forecasting models across key asset and consumable categories, using actual install rates, engineer usage, customer demand, planned operational activity and known business growth assumptions.

• Analyse short, medium and long-term stock requirements to support availability across engineer vans, PUDO locations, CHH warehouse stock and any other agreed stock holding points.

• Produce regular stock reports covering availability, coverage, fulfilment, asset status, under investigation stock, aged issues, stock movements, exceptions, variances and emerging risks.

• Provide proactive recommendations to the Stock Manager where stock levels, run rates, forecast accuracy, lead times or operational changes indicate potential risk to service, cost or customer confidence.

• Maintain and improve reporting routines that support daily, weekly and monthly governance meetings, including clear commentary, trend analysis, root cause and recommended actions.

• Use data from Qlik, JobWatch, logistics partner outputs, supplier information and internal trackers to create a single, reliable view of stock performance and operational risk.

• Identify stock anomalies and data integrity issues, investigate root cause and work with relevant stakeholders to resolve issues and prevent repeat failure.

• Support the Stock Manager with inventory governance, stocktake preparation, variance analysis, reconciliation activity and closure of stock-related actions.

• Own the supply chain reporting and control elements of engineer onboarding, ensuring new starters have agreed stock profiles, assets, consumables, logistics setup and reporting visibility in place before go-live.

• Own the supply chain reporting and control elements of engineer demobilisation, ensuring returned stock, missing assets, aged actions and financial exposure are tracked, escalated and closed.

• Maintain accurate engineer stock, van stock and profile data to support replenishment, stock allocation, operational planning and performance reporting.

• Analyse failed deliveries, stock shortages, overstocking, understocking and engineer behavioural trends, escalating issues to Field Operations and relevant stakeholders with clear evidence.

• Support supplier and logistics partner performance reviews through reliable data packs, including service performance, fulfilment, stock accuracy, delivery exceptions and recurring failure themes.

• Build and maintain KPI dashboards, trackers and reporting packs that help the Supply Chain team manage by exception and focus effort on the highest-risk areas.

• Lead or support supply chain improvement projects that reduce manual reporting, improve forecast accuracy, strengthen stock control or improve engineer readiness.

• Document reporting logic, data sources, controls and standard ways of working to reduce dependency on individuals and improve team resilience.

• Work closely with the Admin Manager, Supply Chain Administrator and Procurement Specialist to ensure reporting supports procurement activity, returns visibility, invoice validation and supplier follow-up where required.

• Escalate issues early and clearly where analysis identifies risk to stock availability, customer delivery, inventory accuracy, cost, compliance or operational performance.

• Support the wider department with any duties as assigned and deemed required by the Stock Manager or Head of Supply Chain.

Qualifications, key skills and experience required:

• Strong, proven analytical skills with the ability to turn complex data into clear insight, actions and recommendations.

• Advanced Excel capability, including confident use of formulas, pivot tables and structured reporting outputs; Power Query or Power BI experience would be advantageous.

• Strong data management skills; experience using Qlik, SQL, ERP, logistics or stock management systems would be advantageous.

• Strong organisational skills with the ability to manage multiple reporting cycles, deadlines and open actions.

• Commercial awareness and understanding of the relationship between stock availability, service, cost and customer confidence.

• Adaptable and flexible approach to work with a genuine willingness to improve processes and learn new systems.

• Proven ability to work effectively as part of a team while using own initiative to solve problems.

• High level of numeracy and literacy skills.

• Computer skills in Microsoft Office, with advanced Excel capability essential.

• Experience in supply chain, logistics, inventory, planning, forecasting or operational reporting would be advantageous.

• Experience of engineer field operations, van stock, asset tracking or utility metering environments would be advantageous.

What we offer:

• Competitive salary

• Contributory Pension scheme

• Life assurance

• 29 days annual leave inclusive of bank holidays

• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave

• Sureserve Benefits Hub, accessing over 1000’s retail discounts

• Virtual GP service, 24/7, 365 days, available for employees and your immediate family

• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family

• Bike2Work scheme

Resonable Adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact SESM.Careers@Sureserve.co.uk

Pre-employment Checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.