Be Part of Our Next ChapterFor over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
A key member of the NAM Supply Chain team, the Supply Chain Coordinator works closely with the Deployment, Sales Ops Hardware Support and 3PL teams to ensure product is picked and shipped on time, in full and aligned with customer and 3PL service level agreements. The SC Coordinator manages the administrative tasks, such as but not limited to, order placement and fulfilment, daily warehouse capacity planning, information distribution, report collation and communication support. They will also analyze operational performance and resolve issues. The SC Coordinator has excellent communication skill, the ability to develop and maintain strong relationships, multitask, experience meeting hard deadlines and working in a fast paced and growing environment.
•Responsible for daily processing or orders across the NAM, working directly with 3PL service providers and internal stakeholders.
•Act as the point of contact and communicate Delivery Schedule to all participants. Work with the Deployment team to eliminate blockers
•Maintaining and monitoring BAU delivery and major project Schedule, organizing, attending, and participating in stakeholder meetings.
•Assess any sale order risks / inventory issues and escalate appropriately
•Ensure accurate entry of customer sales orders for upload to 3PL warehouses
•Approval and allocation of sales orders for release within Frozen Zone period
•Investigation on root causes for delivery & inventory issues, providing instructions and solutions where required.
•Warehouse support when needed
•Assist Supply Chain Managers in improvement projects
•Investigate, identify and implement any opportunities to improve the logistics operation and foster continuous improvement. Support efforts to promote best practice ideas across Coates & 3PL’s.
•Proven experience in a supply chain or logistics role – Min 3 year
•Degree qualified or equivalent experience with good overall knowledge of Supply Chain
•Proven agility and flexibility to cope with demands of multiple concurrent tasks and changes in priority of work activities
•Experience building strong working relationships with internal and external stakeholders
•Exceptional verbal and written communication skills
•Well organized (structured) way of working with strong attention to detail and solutions focused
•High attention to detail
•Competent in the Microsoft Office Suite including intermediate Excel
•Takes initiative by liaising and directly advising internal stakeholders, ensuring excellent cross department communication.
•Remains calm and flexible whilst working on multiple projects or issues simultaneously in a fast-paced environment
•Coordinating inbound, outbound & 3PL activities to ensure product is fulfilled and delivered on time and at a completive rate
•External 3PL provider to ensure all products are received, picked, packed & shipped to site in full on time
•Work with Supply Planner/Buyer to ensure inbound replenishment is on track to minimize inventory disruptions
•Local warehousing & distribution deliverables per the SLA
•Assist in 3PL inventory discrepancy investigations
•Work on projects of all sizes and business scale impact
•Drive best practice processes to eliminate pain points in lead to cash processes & inventory management
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam AdvisoryIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants. Please be advised of the following:- Coates does not operate or communicate through any domain resembling "@ coatesgroupcareer.com"- Wedo not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]coIf you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
We're a QSR experience ecosystems partner.
For over 60 years, we’ve helped the world’s biggest and most loved QSR brands simplify the complexity of a connected restaurant ecosystem and deliver millions of seamless customer experiences—every day.
From drive-thru to in-restaurant, we deliver tailored solutions and end-to-end services that help QSR brands reduce operational pressure and run more efficiently. By creating connected restaurant ecosystems powered by tailored technology, we enable brands to deliver seamless experiences for their customers at every touchpoint.
With us as their partner, QSR brands can stay focused on what they do best—serving customers, delivering value, and growing their business.
Our global scale
With operations in over 50 global markets, 9 offices worldwide, and our headquarters in Sydney, Australia, we bring both global reach and local expertise.
We combine the values of a family-owned business with the innovative spirit of a tech start-up. Driven by our purpose to enable millions of seamless customer experiences around the world every day, we’re on a mission to get there, build connections, empower partnerships, and continuously evolve.
Innovation at our core
With a track record of delivering impactful results—including the largest hardware deployment in QSR history—we are also proud to be a 3x Australia Good Design Award winner and a trusted partner to some of the world’s most iconic QSR brands.
We’re not just about tech. We’re also about people.
At Coates, our Crew is at the heart of everything we do. We’re always evolving to support what matters most—from flexible work and bonus programs to learning opportunities and wellness initiatives like Thrive. With days to recharge and give back, we’re focused on creating an environment where our Crew can thrive—personally and professionally.
