Job Description

Proudly serving Sororities and Fraternities, Upper Crust Food Service is known for freshness, quality, variety, and excellent customer service. Upper Crust Food Service began with a vision to solve a problem that many Fraternity and Sorority houses face. That problem is a lack of consistency and professionalism in the kitchen. With a focus on great food and personal service, we’ve remained true to our roots. Today, the chefs of Upper Crust Food Service prepare tens of thousands of meals weekly for students across the country.

UCFS feeds thousands of students every day across dozens of fraternity and sorority chapter houses at major universities — a supply chain unlike any other in foodservice. Our chefs are our internal customers, and when a delivery is late, short, or wrong, the house feels it immediately. At Upper Crust, we believe great work happens when people feel trusted, supported, and engaged. We offer flexibility and autonomy because we hire people who take ownership. If you're a self-starter who thrives in a collaborative environment and wants to make a real impact at a growing company, we'd love to hear from you.

The Supply Chain Coordinator is the person who makes it right. You'll be the first call when a shipment is missing, the one chasing the vendor, rerouting the order, and getting the kitchen back on track. You'll keep order guides current, support new house openings, and make sure the day-to-day of supply chain runs without the field having to think about it.

This role reports to the Supply Chain Manager and is a direct path into broader supply chain ownership at UCFS.

What Success Looks Like

• Delayed or missing shipments are resolved before they hit the plate
• Chefs know who to call, and they get a fast answer when they do
• Order guides are accurate, current, and trusted
• Recurring issues get surfaced and fixed — not absorbed

What You'll Own

Shipment Recovery & Expediting

• Own the response when deliveries are delayed, short, or wrong
• Work directly with vendors to reroute, reship, or substitute fast
• Keep chefs informed in real time — no house should be guessing
• Track recurring delivery issues and escalate patterns to the Supply Chain Manager

Chef & Field Support

• Be the first line of response for chefs and managers on procurement questions
• Troubleshoot ordering issues, pricing gaps, and product availability
• Act as the connective tissue between the field, vendors, and the Supply Chain Manager

Order Guide Maintenance

• Build and maintain order guides in US Foods and other vendor platforms
• Keep pricing, substitutions, and product availability current across houses
• Partner with chefs and Area Managers to align order guides with menus

New House & Opening Support

• Support opening orders, vendor setup, and first-week execution for new houses
• Make sure nothing falls through the cracks during launch

Vendor Follow-Through

• Track vendor performance on fill rates, substitutions, and on-time delivery
• Flag issues for the Supply Chain Manager to address in vendor conversations

What You Bring

Required

• 2+ years in foodservice, distribution, hospitality, or a role where you chased problems to resolution
• Calm under pressure — you can handle a frustrated chef and a late truck at the same time
• Strong communication — verbal, written, and in the moment
• Organized enough to keep ten open threads moving without losing one
• Ownership mindset — you close the loop without being asked

Bonus

• Experience with US Foods, Sysco, or similar foodservice ordering platforms
• Background in expediting, dispatch, inside sales, or customer service at a distributor
• Foodservice, hospitality, or campus dining experience
• Working knowledge of Excel for order guides and tracking