Job Description

Global Clinical Supply ensures that patients receive the investigational medicines precisely when they need them. By embracing challenges, imagining what’s possible, and taking decisive action, you will help accelerate the delivery of medicines to the world. The Supply Chain Business Support (SCBS) Group Lead provides global operational, quality, and governance leadership for Global Clinical Supply (GCS) business‑critical systems within Clinical Supply Informatics & Technology (CSIT).

This role serves as the primary business authority and escalation owner for validated clinical supply platforms, ensuring business continuity, inspection readiness, and regulatory compliance across a complex, GxP‑regulated environment.

The SCBS Group Lead is a senior operational partner to the Head of CSIT, translating strategic direction into executable priorities, leading cross‑functional incident response, and shaping decisions related to system risk, investment trade‑offs, and operational readiness that directly impact clinical trial execution and patient supply.

ROLE RESPONSIBILITIES

• Lead the global SCBS organization, accountable for the reliability, compliance, and operational performance of clinical supply systems supporting Global Clinical Supply.
• Serve as the single business escalation owner for high‑impact system, data, and process issues, directing triage, decision‑making, and resolution during planned and unplanned events, including releases, outages, and vendor incidents.
• Own business continuity and operational readiness, ensuring validated systems remain fit for purpose through upgrades, migrations, and Digital‑led changes, with clear risk assessment and mitigation strategies.
• Provide quality and inspection leadership, partnering with Quality to ensure deviations, CAPAs, commitments, validation artifacts, and audit responses are complete, accurate, and inspection‑ready.
• Act as the accountable business authority in cross‑functional forums with Digital, Quality, Regulatory, and external vendors, ensuring business requirements, validation expectations, and compliance risks are understood and addressed.
• Translate CSIT leadership direction into execution, including defining go-forward solutions, establishing governance and tracking mechanisms, and preparing executive‑ready summaries, risk assessments, and recommendations.
• Represent SCBS within CSIT leadership, contributing to operational reviews, metrics, planning, engagement actions, and leadership decision‑making forums.
• Drive continuous improvement across SCBS processes, metrics, and system usage to improve efficiency, compliance, and user experience, informed by incident trends and inspection feedback.
• Provide people leadership especially during high‑pressure operational events, coaching leaders, setting priorities, and maintaining clarity, accountability, and psychological safety across the team.

Here Is What You Need (Minimum Requirements)

• BA/BS with at least 8 years of experience or MBA/MS with at least 7 years of experience or PhD/JD with at least 5 years of experience or MD/DVM with at least 4 years of experience in clinical supply, clinical operations, informatics, supply chain, or other regulated life‑sciences environments.
• 5+ years of experience leading teams or major operational functions within a GxP‑regulated environment.
• Demonstrated accountability for business‑critical systems or processes, including ownership of operational risk, issue escalation, and continuity planning.
• Proven experience partnering with Quality organizations to support deviations, CAPAs, validation activities, and inspection readiness.
• Strong understanding of data integrity principles, system validation, and quality system interactions in regulated environments.
• Demonstrated ability to lead cross‑functional decision‑making involving Digital/IT, Quality, Regulatory, Operations, and external vendors.
• Proven capability to communicate complex technical and operational topics clearly to senior leaders and executive stakeholders.

Bonus Points If You Have (Preferred Requirements)

• Advanced degree (e.g., Master’s, MBA, or equivalent experience).
• Experience serving as business owner or accountable escalation lead for enterprise clinical supply platforms (e.g., IRT ecosystems, Dynamics 365 / EMD365, CSDS).
• Demonstrated leadership during high‑impact operational events, including system outages, data integrity issues, or regulatory‑sensitive incidents.
• Experience participating in or leading regulatory inspections or internal audits, including direct interaction with inspectors or auditors.
• Proven ability to translate operational risk and technical complexity into executive‑ready recommendations, tradeoffs, and decision proposals.
• Experience leveraging operational metrics, reporting, and analytics to inform decision‑making and risk management.
• Experience driving continuous improvement initiatives using metrics, incident trends, or inspection feedback.
• Comfort operating in matrixed, global organizations with distributed teams and vendors.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

PHYSICAL/MENTAL REQUIREMENTS

• None beyond those typical of an office based professional role.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• May require occasional after-hours and weekend support, particularly on software release dates

Additional Information:

• Work Location Assignment: Hybrid ( This is a hybrid role requiring you to live within commuting distance and work on-site an average of 2.5 days per week or more as needed.)
• Last Day to Apply: April 10,2026

The annual base salary for this position ranges from $162,900.00 to $271,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 20.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Candidates must be authorized to be employed in the U.S. by any employer.

U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Pfizer endeavors to makewww.pfizer.com/careersaccessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please emaildisabilityrecruitment@pfizer.com This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned.

Logistics & Supply Chain Mgmt