Job Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Job Purpose

To provide essential administrative and operational support to the supply chain and logistics team. This role focuses on executing day-to-day routine tasks, including sales order data entry, basic inventory monitoring, and assisting with shipment follow-ups, to ensure the overall supply chain workflow operates smoothly.

Responsibility & Accountability

• Responsible for sales order intake and planning of delivery schedules to ensure timely delivery and commitment to customers' requests.

• Perform accurate data entry for customer orders into the SAP system.

• Maintain good after-sales service and customer engagement.

• Coordinate with 3PL to ensure that inbound shipments are received and stored on time and achieve the KPI target.

• Follow up and communicate with the global headquarters on shipment and delivery statuses.

• Handle export China shipments under the guidance of senior team members.

• Assist in the inventory movement and monitoring process.

• Assist the team in preparing timely reports on all aspects of the Supply Chain.

• Assist in manipulating SAP data for analysis purposes.

• Assist the team to streamline process flows or practices to improve efficiency by learning and exploring new technology.

• Collaborate with different internal and external stakeholders in various projects.

Requirements:

Education:

• HKDSE (Hong Kong Diploma of Secondary Education), Form 5/Form 7 graduate, or a Diploma/Certificate in Logistics, Business Administration, or a related field.

Experience:

0–2 years of working experience in customer service, data entry, or clerical support.

• Fresh graduates with a positive learning attitude are highly welcome.

• Previous experience with SAP or similar ERP systems is an advantage but not strictly required.

Competency:

• Highly detail-oriented with a strong focus on data entry accuracy.

• Proficient in MS Office applications (Word, Excel) and Chinese word processing.

• Good basic command of written and spoken English and Mandarin.

• Patient, responsible, and a strong team player able to thrive in a fast-paced environment.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.