Service Delivery & Governance

• Own end-to-end supplier risk management process delivery from intake and planning to execution and closure

• Ensure clear governance, timelines, and progress visibility

• Align priorities and provide transparency on risks, dependencies, KPIs, and resources

• Own and maintain accurate and complete data for reporting and decision-making

• Identify trends, risks, and improvement opportunities from delivery and risk data

• Define and improve quality standards, controls, and audit-ready documentation

• Collaborate across regions and stakeholders in a global matrix environment

Client Management & Consultancy

• Act as primary contact for client teams and manage expectations

• Translate client needs into clear delivery plans

• Challenge constructively and identify improvement opportunities

• Lead root-cause analysis and resolution of escalations

• Support assessments, remediation follow-up, exception handling, and reporting

• Support improvement of supplier risk frameworks and processes

Performance Management & Reporting

• Own KPIs, reporting, and operational review cadence

• Manage capacity planning, forecasting, and workload allocation

• Maintain and improve dashboards to enable proactive performance management

• Deliver accurate, timely client reporting and improve data quality over time

Continuous Improvement & Capability Building

• Drive process optimization to improve efficiency, quality, and scalability

• Drive automation and practical use of AI tools

• Deliver training and develop SOPs, playbooks, and knowledge materials

• Support audits and ensure strong documentation and controls

People Leadership & Resource Planning

• Lead, develop and motivate a high-performing team across Romania and India

• Set clear expectations, priorities, and performance standards

• Foster accountability, collaboration, trust and continuous learning

• Manage capacity and workload distribution

• Identify skill gaps and drive capability development

Requirements

Ownership

• Proven experience in operational service delivery, consulting, supplier or risk management, or procurement

• Strong process and project management skills with the ability to structure work, manage priorities, and drive end-to-end delivery

Accountability

• Proactive and reliable, with the ability to take ownership of decisions, operate independently, and deliver in a dynamic, deadline-driven environment

• High level of professional integrity and strong communication skills

Client Centricity

• Proven stakeholder and client-facing experience, with the ability to understand needs, manage expectations, and deliver practical outcomes

Mutual Respect

• Proven leadership experience, including leading, coaching, and developing teams across locations

• Ability to build trust, collaborate effectively, and work across diverse teams and stakeholders

Entrepreneurial Mindset

• Data-driven and improvement-oriented, with strong Excel skills (large datasets, analysis, reporting, dashboards)

• Experience in process optimization, digitalization, and use of tools including AI where relevant

General

• Relevant degree in supply chain, business, or environmental sciences/engineering; sustainability focus is a plus

• Interest in supplier risk management, ESG, or related topics

• Fluent in written and spoken English