Job Description

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About the job

The primary purpose of this role is to strategically manage and continuously enhance supplier relationships and performance, with particular emphasis on our most critical suppliers. The role ensures alignment between supplier capabilities and Franke’s cost, delivery, and inventory goals. By fostering collaborative partnerships, the Supplier Relationship & Performance Manager enhances value creation, mitigates supply risks, and contributes to the overall efficiency and resilience of the supply chain

Your tasks

ESSENTIAL DUTIES AND RESPONSIBILITES

• Develop and implement a supplier relationship management (SRM) framework and governance structure  
• Establish and lead strategic supplier review programs, including scorecards, performance metrics, and corrective action processes  
• Act as a point of contact for strategic suppliers to resolve escalations and foster continuous improvement  
• Collaborate with cross-functional teams (e.g. Procurement, Quality, R&D, Operations, Sustainability) to align supplier capabilities with business needs  
• Monitor supplier compliance with contractual obligations, rebates, service level agreements (SLAs), and Franke’s sustainability and ethical standards  
• Drive supplier segmentation and risk assessments to prioritize relationship and performance management efforts  
• Lead continuous improvement initiatives to develop supplier capabilities in innovation, digitalization, purchase order cycle time, and cost competitiveness.  
• Identify and promote best practices in supplier collaboration, performance - and risk management  
• Support the development and implementation of supplier recognition and development programs  

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

• Autonomous decision-making within SRM framework, including corrective actions and supplier development plans  
• Joint decision-making with purchasing team, project managers, and account managers 
• Functional leadership of cross-functional supplier performance teams  
• Acts as a change agent in driving a performance- and relationship-oriented supplier management culture  
• Strong collaboration with internal and external stakeholders to align expectations and deliver value 
• Several years of relevant experience in procurement, supplier development, or supply chain management 
• Proven track record in managing strategic procurement-related projects, supplier relationships and driving performance improvements  
• Strong understanding of supply chain processes, procurement practices, and supplier risk management  
• Excellent interpersonal, communication, and negotiation skills in multicultural and matrix environments  
• Ability to lead cross-functional projects and influence without direct authority  
• Proficiency in MS Excel, SRM tools and ERP systems (e.g. SAP, Jaggaer)

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree in Supply Chain Management, Business Administration, or a related field. 
• Minimum 7 years related experience; 

SUPERVISORY RESPONSIBILITIES

• Does not supervise staff.

What we offer you

• Free, On-Site Medical Clinic
• Comprehensive benefits package (Health, Vision, Dental, and More) starting day 1
• Free life insurance
• 401k match up to 4%
• Paid time off and 11 holidays.

Contact details

For more information see: www.franke.com

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.