Job Description

We are the Intelligent Internet Platform. We connect People, Places, and Things anywhere, managing Internet Performance better than anyone else while providing One Global Experience, delivering Visibility, Control, and Security through expereoOne.

Expereo believes in the power of Internet connectivity. As the world's largest provider of managed internet, SD‑WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance every business’ productivity with flexible and optimal Internet performance.

As a trusted partner of Fortune 500 enterprises, our continued success depends on the talented individuals who make Expereo a dynamic, effective, multicultural, and equitable environment.

About the role

The Supplier Relations Manager is a member of the MEA, India & Pakistan Supplier Relations team, reporting to the Team Lead, Supplier Relations who is based in the Dubai office.

You’ll be the driving force that will take our local supplier partner relationships, who are enabling Internet and Cloud services, forward and tell our story far and wide. You’ll make sure that all our connectivity service options guarantee an amazing customer experience along their entire journey and supports their businesses today, tomorrow and into the future.

You will work with a passionate and professional team of supplier management representatives in the Middle East Africa India region. As the Supplier Relations Management team, it is your shared objective to find, develop and manage first in class local partner relationships that can deliver a unique commercial and operational customer experience. Ultimately your contribution will drive growth for Expereo being the visionary partner for our customers.

• Establish and develop relationships and service level agreements with ISPs, Carriers and Telecom and Equipment organizations within your nominated countries and region.
• Become the “go to” expert for Expereo’s Internet services in your countries of responsibility.
• Consistently assess Expereo’s cost profile with its local providers and identify initiatives which will result in cost savings
• Responsible for quality checks, pricing negotiation and coordination with the Sales and Service Delivery team
• Prepare supplier partner communication plans and contracting options, by negotiating and regularly reviewing terms and conditions with the supplier
• Work closely with Expereo’s internal teams to execute negotiation strategies that include most favorable options for pricing, process, service, and quality
• Own supplier relationship management and ensure supplier development
• Initiate day-to-day follow up with suppliers
• Regularly review the operational and commercial performance of the carriers/providers, initiate improvements and change carrier/provider preferences where required
• Keep track of new developments in the region, in terms of available service technologies, pricing, service levels, and regulatory environment
• Act as an interface between Expereo and supplier partners within the designated region and support operational escalations
• Ensure that the Supplier Partners, products, services, pricing and relevant related details are properly administrated in the Expereo Systems.

Requirements

• Bachelor's degree or higher educational level
• Candidates with up to 2 years of experience in Supplier Relations are preferred. We also welcome applications from fresh graduates who are eager to learn, develop their skills, and build a long-term career in this field.
• Customer focused and strong communication skills; enjoys building and maintaining relationships
• Exceptional communication skills
• Good negotiation skills
• Thrives in a fast paced and dynamic working environment
• Accurate and well organized, persistent, quality and result driven