Location: London, United Kingdom (Hybrid, with UK-wide supplier visits)
Employment Type: Full-Time
Department: Procurement
Compensation: £45,000 per annum + Performance Bonus + Equity
Zenrox Healthcare UK is an AI-powered healthcare marketplace connecting healthcare facilities with verified, MHRA-compliant medical equipment suppliers
Our mission is to build the UK's most trusted and high-performing supplier ecosystem, ensuring healthcare providers receive safe, compliant, and high-quality medical equipment with speed, transparency, and reliability.
Strong supplier partnerships are central to our success, and this role sits at the core of that mission.
We are seeking a highly driven Supplier Relations Manager to build, manage, and scale our supplier network from the ground up.
In this strategic role, you will be responsible for recruiting and onboarding compliant suppliers, maintaining quality standards, and developing long-term partnerships that directly influence marketplace performance and growth.
This is a high-impact position with significant ownership, visibility, and influence over Zenrox's supplier ecosystem and overall marketplace success.
Identify, recruit, and onboard MHRA-compliant medical equipment suppliers across multiple product categories
Conduct full supplier verification including MHRA registration checks, insurance validation, and compliance documentation review
Ensure only qualified and compliant suppliers are activated on the platform
Commercial Negotiation & Partnerships
Negotiate commission structures, partnership agreements, and preferred supplier arrangements
Build long-term strategic relationships with high-value suppliers
Secure favourable commercial terms that enhance platform competitiveness
Define and implement supplier KPIs, performance standards, and monitoring systems
Track supplier performance across response times, fulfilment rates, and service quality
Analyse supplier data and provide structured feedback and improvement plans
Relationship Management & Support
Act as the primary point of contact for supplier relationships
Resolve operational issues and ensure smooth collaboration between suppliers and internal teams
Support continuous improvement initiatives to enhance supplier experience
Work closely with the Operations team to improve quote turnaround times and order fulfilment accuracy
Support process optimisation across supplier workflows and marketplace operations
Develop onboarding guides, training materials, and supplier support resources
Ensure suppliers understand platform standards, expectations, and compliance requirements
Gather and present supplier feedback to Product, Operations, and Leadership teams
Use data-driven insights to improve supplier strategy and marketplace efficiency
Minimum of 4+ years' experience in supplier management, procurement, or vendor relations
Strong understanding of medical equipment supply chains and MHRA regulatory requirements
Proven negotiation skills with a track record of securing strong commercial agreements
Experience managing supplier relationships across multiple categories or regions
Strong analytical skills with experience in supplier performance tracking
Familiarity with marketplace, multi-vendor, or B2B platform environments
Excellent organisational and stakeholder management abilities
Strong problem-solving mindset with a focus on continuous improvement
Experience in medical equipment distribution, healthcare supply chain, or pharmaceutical wholesale
Familiarity with NHS Supply Chain or private healthcare procurement systems
Background in marketplace supplier operations (e.g., Amazon, eBay, B2B platforms)
Knowledge of MHRA/UKCA compliance frameworks
Experience in supplier audits, quality assurance, or regulatory compliance
Exposure to SaaS or vendor management platforms
Foundational role in building the UK's leading medical equipment supplier ecosystem
Competitive compensation with performance bonus and equity participation
Direct influence on supplier strategy, marketplace quality, and business growth
Opportunity to work with advanced AI-driven tools enhancing supplier performance
Clear progression path into senior supplier or procurement leadership roles
Interested candidates should submit their CV and a brief description of their supplier management experience (including network size and key achievements) via:
https://www.zenroxmed.co.uk/jobs/supplier-relations-manager/
Email Subject Line: Supplier Relations Manager Application
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