Job Description

Supplier Queries Advisor

£25,430 to £26,000 plus excellent benefits (Work Level 6C)

Manchester City Centre (hybrid working between home and every Wednesday and Thursday in the office https://jobs.coop.co.uk/hybrid-working-policy)

We’re looking for a Supplier Queries Advisor to join our Source to Pay team in our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable, and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’.

As a Supplier Queries Advisor, you’ll help us make sure that queries and disputes from our suppliers are resolved and payments are made on time. We’ll look to you to resolve issues and disputes, build key relationships with external partners, and make sure any remedial actions are done accurately. It’s a great opportunity for you to develop your customer service and supplier management skills as part of a brilliant team.

Why this role matters

At Co-op, strong relationships with our suppliers helps us deliver the products and services that our customers and member-owners love and rely on every day. This role plays a big part in keeping these relationships healthy by minimising payment delays, improving supplier experiences, and supporting the smooth running of our food supply chain.

What you’ll do

• Work with colleagues to manage all queries and disputes for invoices on food goods going into our Co-op depots and stores
• Complete reconciliation and invoice statements
• Resolve price and quantity claim disputes
• Liaise with suppliers, depots, buying teams, and other Co-op colleagues to resolve issues
• Respond to queries via email and through our supplier query portal

What you’ll bring

We’re committed to making our roles as accessible as possible, so we only ask for the minimum criteria. To thrive here, you’ll need to bring:

• Experience working in customer service
• Strong IT and Microsoft Office skills, with the ability to perform basic functions on Excel (e.g., VLOOKUPs)
• Good communication and relationship-building skills
• Good problem-solving skills and the ability to manage your time effectively

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• Annual bonus scheme (based on individual and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you’ll belong

We’re building diverse teams that reflect the communities we serve. We welcome applications from everyone, and our support centre is an inclusive environment where all our colleagues can thrive.

If you have a disability, we’ll make reasonable adjustments to support you through the recruitment process. We’re also proud to be part of the Disability Confident scheme - if you’re disabled and you meet the minimum criteria for this job, we’ll guarantee you an interview.

Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process

Explore our commitments to diversity, inclusion and wellbeing at https://jobs.coop.co.uk/diversity-inclusion-wellbeing

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.

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