Job Description

Job Location: Knoxville, IA 50138
Position Type: Full Time
Travel Percentage: None
Job Shift: Day (1st)SUMMARY
This position works with suppliers to improve the quality and reliability of their product and to minimize interruptions. Request, track and review supplier corrective actions and perform documentation and process audits.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Process Return Goods Authorizations (RGAs) and credits.
- Coordinate follow-up with Purchasing, overseeing proper inventory transactions and check parts and inventory to ensure accurate count, and investigate solutions for discrepancies.
- Investigate quality issues, request, review and track corrective actions.
- Create action plans to address quality issues with engineering, manufacturing and purchasing.
- Support production by providing repair solutions.
- Establish parameters for standardizing internal processes.
- Conduct quality audits on specific suppliers and provide feedback to engineering and purchasing.
- Train the appropriate staff and suppliers on the Company’s quality methods and standards.
- Work in a safe manner at all times.
SUPERVISORY REPONSIBILITIES
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to sit, stand, walk, reach with and use hands and fingers, talk and hear.  The employee is occasionally required to stoop, kneel, crouch, climb and balance.  The employee occasionally may be required to lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will regularly be exposed to moving mechanical parts and fumes or airborne particles.  The employee is occasionally exposed to vibration.  The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions.  The noise level in the work environment is usually loud.
This job description reflects management’s assessment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

QualificationsEDUCATION and/or EXPERIENCE
High School Diploma or GED Required.
1-3 years related experience working with suppliers, quality or customer service preferred.
CERTIFICATES, LICENSES, REGISTRATION
None
COMMUNICATION SKILLS
Excellent interpersonal and communication skills over the phone, via email, and in person.  Ability to read, write and comprehend documents and correspondence. Ability to effectively present information to internal and external individuals and groups. Ability to display active listening skills and ask the appropriate questions.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
ADDITIONAL SKILLS
- Ability to work with Microsoft Office products, including Excel, and internal ERP inventory system.
- Ability to review machine applications for parts with quality problems. Ability to handle parts when inspecting suspect material and use calipers to measure material.
- Ability to effectively manage time to meet deadlines.
- Ability to define problems, collect data, establish facts and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, which may include blueprints, electrical and hydraulic schematics.
- Ability to interpret material specifications.
- Ability to maintain positive interpersonal relationships which encourage openness with customers and peers.
- Ability to produce accurate, professional and error free documents in a timely manner.