Job Description

We’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers.

Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!

At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.

So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!

The role

As Supplier Quality Engineer, you will be acting as a key interface between Norton’s suppliers and manufacturing operation, ensuring supplier quality issues are managed effectively, supplier performance is monitored, and corrective actions are progressed to minimise disruption to production.

The successful candidate will provide hands-on supplier quality support, working closely with Production Quality Engineers, suppliers and internal stakeholders to resolve quality issues and drive continuous improvement.

Duties/Responsibilities

• Manage day-to-day supplier quality issues and non-conformances.

• Support containment activities relating to supplier quality issues.

• Coordinate supplier corrective actions, including 8D investigations.

• Track supplier corrective actions through to effective closure.

• Monitor supplier quality performance and key quality KPIs.

• Support supplier development and improvement activities.

• Maintain effective communication with suppliers to ensure timely resolution of quality issues.

• Work closely with Production Quality Engineers (PQEs) to resolve supplier-related quality issues.

• Escalate significant or recurring supplier quality concerns where appropriate.

• Support concession and deviation reviews.

• Assist with the resolution of production issues involving purchased components and materials.

• Provide timely quality support to manufacturing to minimise disruption to production.

• Monitor supplier PPM, defect trends and overall supplier quality performance.

• Produce supplier quality reports and performance updates.

• Support supplier performance reviews.

• Identify and follow up overdue supplier corrective actions.

• Highlight recurring or significant supplier performance issues to relevant stakeholders.

• Support APQP activities where required.

• Assist with PPAP documentation and submission reviews.

• Support the implementation of engineering changes affecting suppliers

• Work with suppliers to ensure quality requirements are understood and effectively implemented

• Maintain accurate and up-to-date supplier quality records

• Ensure supplier quality documentation is appropriately controlled

• Support internal and external audit preparation

• Assist with quality KPI reporting and performance monitoring

• Ensure relevant quality processes and documentation are followed

• Identify recurring supplier quality issues and trends

• Support root cause investigations and problem-solving activities

• Recommend improvements to supplier quality processes and controls

• Support the implementation of corrective and preventive actions

• Contribute to initiatives aimed at improving supplier quality, reducing defects and protecting production

Personal Specification

• Previous experience in a Supplier Quality, Supplier Development, Manufacturing Quality or similar Quality Engineering role

• Experience working directly with suppliers to resolve quality issues

• Good understanding of quality problem-solving techniques, including 8D, root cause analysis and corrective action

• Experience of supplier performance monitoring and quality KPIs, including PPM and defect trends

• Working knowledge of APQP and PPAP processes

• Experience supporting manufacturing and production quality teams

• Ability to interpret technical and quality documentation

• Strong organisational skills with the ability to manage multiple supplier issues and actions simultaneously

• Strong communication and stakeholder management skills

• A proactive, hands-on approach with the ability to identify and escalate issues effectively

• Experience within an automotive, manufacturing, engineering or similar production environment would be advantageous

Rewards of working for Norton:

We like to take care of our Nortoneers and we think we offer some pretty decent rewards. Here's what you'll get when you join the team:

• Competitive salary package that recognises your skills and experience

• 33 days of holiday (inc. Bank Hols) to relax and recharge

• Generous pension scheme that sets you up for the future, with access to personalised advice.

• Private Medical Insurance and a Cash Back Programme to keep you feeling your best

• Life insurance (4x salary) because we've got your back no matter what

• FREE fruit, got to have your five-a-day!

• WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme

• Experience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.

• Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!

• A diverse and international team that brings together different perspectives, backgrounds, and experiences.

• Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between!

• Want to go green? You can enjoy free electric bicycle hire

• Plus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.

We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.

Join us and see for yourself!

PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS