Job Description

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

The Opportunity

Cochlear Malaysia is seeking a Supplier Quality Engineer to join our team in Kuala Lumpur. This role offers an exciting opportunity to work closely with global suppliers and cross-functional teams to ensure the delivery of high-quality products and services that meet both Regulatory and Cochlear requirements.

As a Supplier Quality Engineer, you will play a key role in supplier quality management activities, including supplier complaint resolution, supplier change management, supplier performance improvement, supplier audits, and product qualification activities. You will also contribute to continuous improvement initiatives while supporting Cochlear’s commitment to quality excellence and operational efficiency.

In this role you will be responsible for

• Managing supplier quality related complaints, investigations, CAPAs, and non-conformance resolution activities.
• Working closely with suppliers and internal stakeholders to drive root cause analysis and corrective actions.
• Facilitating supplier change control activities and conducting technical reviews to ensure compliance with Regulatory and Cochlear requirements.
• Monitoring supplier quality performance and identifying opportunities for improvement and optimisation.
• Planning and conducting supplier audits, as well as supporting suppliers in closing audit findings.
• Supporting supplier selection, evaluation, and onboarding activities.
• Reviewing engineering drawings, technical specifications, and supplier quality control plans.
• Coordinating supplier validation, verification, and procured product qualification activities.
• Preparing quality reports, technical documentation, and supplier performance metrics for stakeholders.
• Supporting continuous improvement initiatives within the Quality Management System.

Position Specific Skills and Challenges

• Ability to interpret and evaluate technical specifications, engineering drawings, and manufacturing processes.
• Strong problem-solving and root cause analysis capability using standard quality tools and methodologies.
• Experience working within a Quality Management System in a regulated manufacturing environment.
• Strong technical writing and documentation skills with high attention to detail.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong interpersonal and stakeholder management skills, including working with international suppliers and cross-functional teams.
• Experience conducting supplier audits and supporting supplier performance improvement initiatives.
• Understanding of validation and verification principles within manufacturing or engineering environments.
• Ability to communicate effectively and confidently across all organisational levels.

Why is this role right for you?

• At least 5 years' experience working in Engineering or quality management in a manufacturing environment.
• Minimum Bachelor’s degree in engineering or equivalent technical degree.
• In-depth knowledge of the technical aspects of manufacturing and engineering.
• Ability to interpret and evaluate technical specifications and mechanical drawings in consideration of their relation to product and process. This includes an understanding of general dimensioning and tolerancing.
• Good working knowledge of quality management standards such as ISO 9001 and ideally ISO 13485.
• Strong technical writing skills and understanding of good documentation practice.
• Experience working within a Quality Management System.
• Previous experience working in industries relevant such as electronics, injection moulded parts, machined components, precision assembly is an added advantage.
• Excellent written and verbal communication skills in English language is required for this position.
• Strong interpersonal skills with the ability to liaise at all levels.
• Highly detail oriented and organised, with a high standard of excellence.
• Self-motivated with a strong sense of urgency.

Cochlear Summary

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

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