Job Description

Supplier Operations Manager

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This Role is responsible for manage Suppliers Services and Contractual Deliverables, provides E2E Governance and Operational Control of Suppliers.

The Role nurtures Supplier Relationships, partners with various Internal Teams for Performance Optimization and acts as the Point of Contact for Service Delivery.

Responsibilities

• Manage Suppliers Services and Contractual Deliverables, provides E2E Governance and Operational Control of Suppliers.
• Drive Supplier to deliver Services in accordance with contracted Scope (SOW), consistently meet SLA Commitments, and maintain high CSAT.
• Drive Supplier Operational Efficiency and Customer Experience Improvement through GeoX Expansion enabled by Digitalization or Automation.
• Drive Supplier to operate within approved Financial Budgets, including effective Cost Control and Waste Reduction.
• Provides Reliable Financial Forecasts to SBM Team.
• Cultivates and Nurtures Supplier Relationships, frequently representing the Organization to Supplier.
• Partners with F&C Delivery, Cross Functional Team across the Company to understand Partner Performance and identify Opportunities for Improvements.
• Serves as the Point of Contact/Escalation for Services Delivery and Internal Concerns.
• Develops Conclusions, Recommendations, and Written Reports, contributing proactively through Research and Data Analysis Support, and sharing Knowledge to foster a Knowledge Management Culture.

Education & Experience Recommended

• Four-Year or Graduate Degree in Computer Science, Information Systems, Engineering, or any other related discipline or commensurate Work Experience or demonstrated Competence.
• Typically has 2-4 Years of Work Experience, preferably in Supplier Management or a related Field or an Advanced Degree with little or no work experience.

Knowledge & Skills
• Agile Methodology
• Business Operations
• Change Management

• Contract & Cost Management
• Supplier Relationship Management
• Process Improvement
• Risk Management
• Risk Mitigation

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts Immediate Team and acts as an Informed Team Member providing Analysis of Information and limited Project Input.

Complexity
• Responds to Routine Issues within established Guidelines.

Disclaimer
• This Job Description describes the General Nature and level of Work Performed in this Role. It is not intended to be an exhaustive list of all Duties, Skills, Responsibilities, Knowledge, etc. These may be subject to change and additional Functions may be assigned as needed by Management.

Job -

Services

Schedule -

Full time

Shift -

No Shift premium (Malaysia)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"