Job Description

Eurofiber is a premium brand providing connectivity and cloud solutions for the business market. Through our IT infrastructure, we ensure that critical organizations—such as hospitals, schools, and government institutions—remain up and running at all times.

Department

Within Operations, the Infrastructure department is responsible for making all client connections to the Eurofiber fiber-optic network. We take a project- and process-oriented approach that enables us to work reliably and efficiently.

Your role

As Supplier Manager, you are responsible for implementing (capacity, process, systems, knowledge transfer), monitoring and evaluating of contractual agreements with our subcontractors.

• Supplier assessment:
  • Following up and evaluating all relevant aspects, including service level agreements (SLAs) and key performance indicators (KPIs).
  • You coordinate the periodic evaluations between Eurofiber and subcontractors.
  • You engage in dialogue with suppliers if it turns out that performance is not in compliance with the agreement and subsequently impose temporary measures to improve performance.
  • You advise management regarding the selection and long-term use/up- and downgrading of suppliers.
  • You initiate and coordinate changes in relation to operational contract agreements between Eurofiber and subcontractors.
• Customer relationship management
  • Developing and maintaining a strong relationship with suppliers in order to secure an open communication channel and proactively address any issues
  • Conducting regular supplier performance assessments and initiating improvements if necessary
• Risk management:
  • Identifying and assessing risks and implementing measures to avoid these risks
• Internal collaboration:
  • Working closely with internal departments, such as Purchase and Project Management, in order to optimize synergy and internal processes

Qualifications

Education and experience

• You have five to seven years of relevant work experience in a position that clearly involved a customer-supplier relationship and are familiar with performance measurements.
• You speak and write good Dutch, French and English.
• You have a customer focus and excellent negotiating and strong interpersonal and analytical skills.
• You are proactive, self-managing and flexible, enabling you to respond adequately to rapidly changing market conditions.

Additional Information

DIVERSITY POLICY

As a driving force of the digital society, we help people unlock their full potential. At Eurofiber, values such as diversity, equality, and inclusion are at the core of that potential. Our commitment in this area is essential. We firmly believe that diverse perspectives within a team enable us to develop smart solutions for businesses, government institutions, and non-profit organizations.

That is why we are eager to connect with candidates who bring unique skills, perspectives, and ideas. People who are authentically themselves and who are open to collaborating with and learning from others. Whether you join our IT or engineering teams, we are always looking for new colleagues who embrace our core values and put them into practice every day.