Job Description
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We are a leading provider of premium customer experience and contact center solutions, and we are changing the way people think about customer service. We need your help!
Are you someone who takes initiative and enjoys making things happen? We are looking for a
Corporate Supplier Contracts Manager to support all global procurement contract review services and related activities. This involves problem-solving, prioritizing workloads, and communicating with internal and external stakeholders on a regular basis. We are looking for a multitasker with great communication and collaboration skills and a passion to meet the needs of our team members.
As a Supplier Contracts Manager, You Will…
• Be the Primary point of contact (POC) for all IntouchCX’s contract review requests submitted to the procurement department.
• Review, evaluate, and suggest contract terms, covering all supplier contract categories and types.
• Keep detailed records of supplier correspondence and documentation related to established contracts and ongoing negotiations.
• Collaborate with procurement, finance, legal, and security teams to assess risks of engaging with a third-party supplier.
• Communicate contract-related information to relevant IntouchCX stakeholders and suppliers.
• Identify and mitigate any potential contract risks to protect the organization’s interests.
• Interact with IntouchCX legal for document reviews and legal advice.
• Follow and enforce the IntouchCX contract signature and approval process.
• Follow the contract database (Ironclad) ingestion and document management processes.
• Manage internal reporting on contract management activities and active, paused, and closed contracts.
• Be the emergency backup to the Travel and Procurement Coordinator as required.
• Perform other responsibilities as assigned.
As a Supplier Contracts Manager, You Need…
• 5 years of experience in the contract review processes.
• A Diploma or Degree in office administration, business, or law is preferred.
• Familiarity with the Ironclad contract database or equivalent contract lifecycle management (CLM) software tools.
• Knowledge in relevant regulations like GDPA, HIPAA, Cybersecurity (e.g NIST, ISO27001), and other data protection laws that impact contractual requirements.
• Excellent English skills (verbal and written).
• Superb organizational / time management/multi-tasking skills.
• Expert communication and collaboration skills.
• Excellent negotiation skills to secure favorable and protective contractual terms with suppliers.
• Knowledge of a TPRM framework and an understanding of the third-party risk management lifecycle.
• A proactive and team player mindset.
• Master problem-solving abilities.
• The ability to prioritize & be adept at handling last-minute priority changes.
• An eye for detail, with a passion for i-dotting and t-crossing.
• A desire to learn, grow, and succeed.
