Job Description

Company Background:

Our client has multiple chains of F&B outlets in Malaysia, including chains that focus on local delights and even fast food. They are looking for a Supervisor/Restaurant Manager to be the leader on the floor who is responsible for ensuring the smooth and efficient operation of their Malaysian restaurant outlet.

Working Hours:

• 6 days per week
• 6.30am-2pm/1pm-9pm/2.30pm-10.30pm

Job Responsibility:

1. Shift Management & Operations Oversight

• Act as the manager-on-duty, making key operational decisions and being the point of contact for all issues during the shift.
• Ensure seamless coordination between the front-of-house (FOH) and back-of-house (BOH)/kitchen teams.
• Oversee opening and closing procedures, ensuring the restaurant is set up for success and securely closed down.
• Manage table turnover, reservations, and waitlists efficiently to maximise seating capacity.

2. Team Leadership & Supervision

• Supervise, motivate, and direct all FOH staff and coordinate with BOH supervisors.
• Provide ongoing training and coaching to staff on product knowledge, service standards, and upselling techniques.
• Monitor staff performance and provide constructive feedback.

3. Customer Experience & Service Excellence

• Greet and interact with customers, ensuring all visitors receive a warm, welcoming, and authentic experience.
• Proactively handle customer complaints and resolve issues promptly and professionally to ensure complete satisfaction.
• Lead by example in delivering attentive, friendly, and efficient service.

4. Quality, Safety & Compliance

• Ensure all food and beverages served meet the chain's quality and presentation standards.
• Enforce strict hygiene and sanitation standards in accordance with health department regulations.
• Ensure compliance with all company policies and procedures, including safety and security protocols.
• Monitor and maintain the cleanliness and organisation of the entire dining area.

5. Administrative & Financial Duties

• Handle cash management, including processing transactions, managing the cash register, and preparing daily sales reports and shift summaries.
• Monitor and control operational costs during the shift, including labour, food, and supplies.
• Assist in managing inventory stock levels and reporting on any shortages.

Qualifications & Skills:

• Minimum of 2-3 years of experience in a supervisory or team lead role in a fast-paced restaurant or café. Experience in Asian or Malaysian cuisine is a significant advantage.
• Proven ability to lead, motivate, and manage a diverse team.
• Exceptional interpersonal and customer relationship skills.
• Ability to think quickly on your feet and resolve issues under pressure.
• Strong understanding of restaurant operations, food safety, and financial controls.
• Excellent communication skills in English and Bahasa Malaysia. Proficiency in Mandarin or Chinese dialects is a major advantage.
• Flexibility to work shifts, including weekends, public holidays, and evenings.

Please click apply or send your resume to jolene@talentrecruit.com.my. Only shortlisted candidates will be contacted.