Job Description

* Oversee the daily deployment, routing, and scheduling of the Home Delivery fleet to maximize delivery efficiency and minimize turnaround times.

* Monitor fleet performance metrics, including fuel consumption, maintenance schedules, and overall vehicle uptime.

* Manage operational budgets and track expenses (in AED) related to fleet maintenance, fuel, and third-party logistics.

* Supervise the loading, dispatch, and real-time tracking of home delivery teams, ensuring adherence to delivery windows and service level agreements (SLAs).

* Coordinate closely with warehouse management and inventory control teams to prevent stock discrepancies and delivery delays.

* Implement and enforce strict standard operating procedures (SOPs) for product handling, transit safety, and on-site furniture assembly.

* Lead, mentor, and evaluate a team of delivery drivers, helpers, and assembly technicians, fostering a culture of safety and accountability.

* Conduct regular performance reviews and address training gaps, particularly regarding customer service etiquette and safe handling of fragile goods.

* Act as the primary escalation point for delivery issues, delayed shipments, or customer complaints regarding damaged goods or assembly quality.

* Analyze customer feedback data to identify recurring operational bottlenecks and implement corrective actions.

* Oversee the daily deployment, routing, and scheduling of the Home Delivery fleet to maximize delivery efficiency and minimize turnaround times.

* Monitor fleet performance metrics, including fuel consumption, maintenance schedules, and overall vehicle uptime.

* Manage operational budgets and track expenses (in AED) related to fleet maintenance, fuel, and third-party logistics.

* Supervise the loading, dispatch, and real-time tracking of home delivery teams, ensuring adherence to delivery windows and service level agreements (SLAs).

* Coordinate closely with warehouse management and inventory control teams to prevent stock discrepancies and delivery delays.

* Implement and enforce strict standard operating procedures (SOPs) for product handling, transit safety, and on-site furniture assembly.

* Lead, mentor, and evaluate a team of delivery drivers, helpers, and assembly technicians, fostering a culture of safety and accountability.

* Conduct regular performance reviews and address training gaps, particularly regarding customer service etiquette and safe handling of fragile goods.

* Act as the primary escalation point for delivery issues, delayed shipments, or customer complaints regarding damaged goods or assembly quality.

* Analyze customer feedback data to identify recurring operational bottlenecks and implement corrective actions.

* On-Time In-Full (OTIF): Achieving and maintaining a >95% target for on-time customer deliveries.

* Cost per Delivery: Optimizing routes and resource allocation to keep delivery costs within budgetary targets.

* Customer Satisfaction (CSAT / NPS): Enhancing post-delivery customer ratings regarding delivery professionalism and assembly quality.

* Fleet Utilization: Maximizing vehicle capacity and minimizing idle time or unscheduled maintenance.

* Education: Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field (an MBA with a focus on Operations or Supply Chain is highly advantageous).

* Experience: 3–5 years of progressive experience in logistics, warehouse operations, or last-mile delivery supervision, preferably within the large-format retail, furniture, or e-commerce sectors in the GCC.

* Last-Mile Logistics Expertise: Proven experience handling high-volume home deliveries and managing specialized on-site assembly operations (e.g., flat-pack furniture).

* Systems & Technology: Proficiency in Last-Mile Delivery Software, Fleet Management Systems (FMS), and Enterprise Resource Planning (ERP) tools (e.g., SAP, Oracle, or customized logistics modules).

* Data-Driven Decision Making: Strong analytical skills with the ability to interpret logistics KPIs (e.g., Delivery-on-Time, Cost per Delivery, Net Promoter Score) to drive efficiency.

* Problem-Solving: A calm under pressure mindset, capable of resolving real-time route disruptions or customer complaints swiftly.

* Communication: Exceptional interpersonal and communication skills, with the ability to manage a culturally diverse frontline workforce and communicate effectively with corporate stakeholders.

Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.

Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.

We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.