Job Description

Responsible for managing a team of Data Management Coordinators, working to ensure timely and accurate resolution of accounts by updating and correcting patients’ information.

Manages volume and ensures that turnaround time is achieved day in and day out and is also responsible for the Team’s performance and development.

Direct Reports: 15

Key Areas of Accountability:
1. The Team Lead is responsible for assigning the daily work list to his/her agents through Patient Connect.
2. Supervises the day-to-day tasks of agents and ensures everyone is meeting the performance goals.
3. Coordinates with other department leads to obtain necessary documentation or information needed for account resolution.
4. Regularly delivers coaching and feedback to agents.
5. Has the ability to read and analyze different medical documents (ex., Prescription, Patient Information Form).
6. Ability to adapt to and work with the different tools and systems used to carry out duties and responsibilities
7. Keeps Manager informed of system issues.
8. Proficient in the knowledge of the equipment and services offered by Company.
9. Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPPA).
10. Provides exceptional customer service to both internal and external customers.
11. Promotes company's culture by adhering to policy, procedure, and mission statement.
12. Completes assigned work in a timely and efficient manner.
13. Adapts to and demonstrates the ability to deal with frequent changes in the work environment.

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14. Meets individual, departmental, and company goals.
15. Other supervisory duties as assigned.

Competencies required:
• Fostering Teamwork
• Commitment to Job Deliverables
• Decision making
• Attention to Details
• Attention to Communication
• Customer Orientation
• Analytical Thinking
• Leadership
• Trustworthiness and Ethics
• Problem Solving
• Technical Expertise
• Managing Change
• Managing Performance
• Adaptability
• Initiative
• Interpersonal Skills
• Thoroughness
• Self Confidence
• Stress Management
• Personal Credibility
• Flexibility

Minimum Qualification:
• Minimum of 2-3 years of experience in healthcare accounts (preferably with strong background for Data Management)
• Has a strong People and Engagement skills
• Excellent Medical Terminology skills
• Very good interpersonal and communication skills
• Above-average problem solving, decision-making and analytical skills
• Ability to work independently and stay on task
• Ability to learn and understand Data Management processes
• Ability to work under stressful conditions
• College Diploma

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Customer Service

DIVISION:

HF Heart Failure

LOCATION:

Philippines > Taguig City : Five/Neo Building

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Not specified

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)