Job Description

WHO WE'RE LOOKING FOR

The Transportation Shift Supervisor reports directly to the Supervisor, Rail Transportation and provides first-line floor supervision for Engineers and Conductors on an assigned shift, while also carrying crew-calling responsibility for that shift as a listed duty within this broad supervisory role. This position ensures crews are safely, accurately, and consistently supervised and staffed in accordance with CapMetro operating rules, safety procedures, and applicable FRA requirements, including hours-of-service regulations (49 CFR Part 228). During peak crew-change windows, crew-calling duties — building and managing the crew board, calling crews within hours-of-service windows, marking crews up and down, and managing the extra board — are this position's primary focus. Outside of those windows, floor supervision — ride checks, efficiency testing, real-time incident response, coaching, and discipline — is the default duty. This position is expected to maintain proficiency in both functions through cross-training, since crew calling cannot stop when any one Transportation Shift Supervisor is unavailable. Because this role combines discipline authority with crew assignment authority, the Transportation Shift Supervisor follows established safeguards — including second-review practice by the Supervisor, Transportation for crew assignment decisions made in the period immediately following a disciplinary action — to protect fairness and hours-of-service compliance.

WHAT YOU'LL BE DOING

Note: The duties and primary responsibilities below are intended to describe the general content of and requirements of this job and are not intended to be an exhaustive statement of duties. 

Floor Supervision, Safety, and Team Leadership

• Supervise the daily activities of Engineers and Conductors on the assigned shift, including monitoring performance, coordinating shift coverage, reviewing attendance, and ensuring crew positions are properly staffed for safe and compliant rail operations.
• Conduct ride checks, efficiency testing, and operational testing in accordance with CapMetro and FRA requirements, document results, and coach crews on findings.
• Provide first-line coaching, guidance, and feedback to Engineers and Conductors to support safe, accurate, and rules-compliant performance.
• Serve as the on-duty supervisory escalation point for service disruptions, incidents, and urgent operational decisions within established authority; escalate issues beyond shift-level authority to the Supervisor, Rail Transportation.
• Reinforce a proactive safety culture by encouraging hazard identification, near-miss reporting, and timely escalation of safety concerns.
• Document coaching, attendance, performance concerns, rule compliance issues, and corrective actions, and administer discipline consistent with CapMetro policy.

Crew Calling and Hours-of-Service Compliance

• Build and manage the crew board for the assigned shift, calling Engineers and Conductors for assignments within applicable hours-of-service windows (49 CFR Part 228).
• Mark crews up and down, manages the extra board, and fills vacancies to maintain continuous, compliant crew coverage.
• Track and document hours-of-service compliance for all crew-calling decisions made during the shift, flagging any near-miss rest-period issues to the Supervisor, Rail Transportation.
• Coordinate crew-calling activity with the OCC to ensure crew availability aligns with train movement and service needs.
• Maintain proficiency in crew-calling duties through cross-training, ensuring coverage continues when another Transportation Shift Supervisor is unavailable.

Regulatory Compliance & Reporting

• Ensure crew supervision and crew-calling activities comply with applicable FRA requirements, including hours of service, crew qualification, and required documentation, as well as FTA, TxDOT, and agency policies.
• Review and ensure completeness, accuracy, and timeliness of shift logs, crew-calling records, incident records, and other required documentation for audit readiness.
• Support incident response and after-action follow-up by collecting shift information, identifying rule compliance issues, and tracking corrective actions.
• Maintain regular coordination with the Supervisor, Rail Transportation regarding shift staffing, crew performance, hours-of-service compliance, and operational readiness.

CapMetro SMS Support & Other Duties Assigned

• Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by ensuring staff follows safety and security policies, considers safety in every action, and ensures safety and security concerns are reported.
• Perform other duties as required and/or assigned.

RESPONSIBILITIES - SUPERVISORY AND/OR LEADERSHIP EXERCISED

Direct and manage department personnel by planning, scheduling, delegating, and overseeing employee work assignments, authorizing, coordinating, and scheduling work with vendors and consultants, conducting personnel actions, including hiring, and interviewing, and overseeing hiring, training, work assignments, and performance evaluations. 

WHAT YOU BRING

• High school diploma or GED required. Associate degree or bachelor's degree in Transportation, Business Administration, or a related field preferred. An equivalent combination of directly related education and experience may be considered.
• Eight (8) years of progressively responsible experience in railroad or rail transit T&E crew operations.
• One (1) year of lead, supervisory, or crew-calling/scheduling experience preferred.
• Previous experience as a Conductor or Engineer, or direct crew-calling/crew-dispatch experience, preferred.

Knowledge, Skills, and Abilities

• Knowledge of railroad or rail transit T&E crew operations, operating rules, and hours-of-service regulations (49 CFR Part 228).
• Knowledge of crew-calling and crew-board management practices, including marking crews up/down and managing the extra board.
• Demonstrated ability to promote and sustain a positive safety culture and to recognize and respond to safety risks, rule deviations, and fatigue-related concerns.
• Demonstrated supervisory capability, including the ability to assign work, monitor performance, coach employees, address attendance or conduct concerns, and administer discipline.
• Ability to manage competing priorities between floor supervision and crew-calling duties, particularly during peak crew-change windows.
• Strong interpersonal and leadership skills, with the ability to communicate effectively and professionally across a politically, economically, and culturally diverse workforce.
• Ability to recognize situations where discipline and crew-assignment responsibilities could create a conflict of interest, and to follow established safeguards.
• Proficiency in standard business, scheduling, and crew-calling software applications.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

Work is performed in a rail yard, field, and dispatch/crew-office environment with exposure to inclement weather and adverse weather conditions, moving equipment, and other rail-yard hazards. This position requires sustained attention and time-critical decision-making during crew-calling windows.

Incumbent must have the ability to stand, walk, and travel throughout rail yard and field locations for a significant portion of the workday. This position requires the ability to work varying shifts, days, nights, weekends, holidays, and rotating shifts, including peak crew-change windows, to meet department needs. Must be able to safely operate a motor vehicle and use a telephone or radio/headset equipment. Incumbents must be able to lift and move material weighing up to 20 lbs., perform work at a computer terminal for several hours a day, and function in an environment with constant interruptions. Regular and predictable attendance at assigned work location is an essential function.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions as previously described.

WORK AUTHORIZATION

Visa sponsorship is not available for this position. All applicants must be currently authorized to work in the United States.

Mobility Status:

As an Onsite position, the incumbent’s primary workplace is a CapMetro facility or field location. Expected to work in the office or field location 4+ days a week. Mobility status is subject to change at any time based on business needs or organizational decisions.

COMMITMENT TO EQUAL EMPLOYMENT OPPORTUNITY

CapMetro is an equal employment opportunity employer and committed to creating a welcoming environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, pregnancy, age, or any other protected characteristic as outlined by federal, state, or local laws. CapMetro makes hiring decisions based solely on qualifications, merit, and organization needs at the time.

SECURITY SENSITIVE POSITION

This position has been identified as a “Security Sensitive” position. CapMetro will conduct annual background checks on incumbents in this position. A position is “Security Sensitive” if the incumbent handles currency, has access to sensitive, computerized databases, has access to master keys, or works in an area of CapMetro that has been designated as a security-sensitive area.

SAFETY SENSITIVE POSITION

This position is identified as an FTA safety-sensitive position. An employee in this position is required to participate in the Employer's testing program for prohibited substances. Participation in this program is a condition of employment with CapMetro. A safety-sensitive employee is randomly tested for prohibited drug use or alcohol misuse while the employee is performing safety-sensitive functions; just before the employee is to perform safety-sensitive functions; or just after the employee has ceased performing such functions