Job Description

Responsible for coordinating, monitoring all trucking operation services to ensure timely and safe delivery in the most efficient way. Ensure all customer requirements are fulfilled and satisfaction levels are met in accordance with SLAs and KPIs. It is expected to drive the growth and expansion of our Land Transport services which include domestics trucking, cross-border, rail and barge. Strong stakeholder management across operation, sales, procurement, and customer services.

Operations Management

• Coordinate and monitor daily transport activities, including trucking plan, route optimization, delivery timeliness.
• Ensure timely system updates and reporting
• Manage service performance & KPIs, providing action plans for further improvement.
• Troubleshoot and resolve operational issues/ escalations
• Monitor Operational Finance, including validating the debit/ payment requests from vendors, handling vendor/ customer billing in system.
• Vendor management: trucking capacity and volume allocation.
• Enhance productivity and performance through operational initiatives
• Identify cost-saving opportunities while maintaining high service quality.
• Monitor external factors, such as regulatory changes and market trends, that may affect transportation procurement and operation.
• Support the sourcing and tendering process for customs and transportation services.
• Participate in new project implementation and being a key executive for key accounts.

Operational Compliance

• Ensure the execution of plans in accordance with company processes, procedures, and best practices, including Business Contingency Plans as necessary.
• Drive continuous improvement initiatives to enhance service offerings, streamline processes, and maximize operational efficiency.
• Collaborate with other departments to understand market trends, competitors and customer needs to identify new business opportunities and areas for growth and improvement.
• Ensure the compliance to internal & external audit controls; audit vendor security and safety; update audit result in the system, and follow up on vendors’ corrective action plans.

Other Key Responsibilities

• Prepare regular analytical reports and develop a strategic business development plan to drive profitable and sustainable growth.
• Manage monthly review of partners/vendors in collaboration with Operations, ensuring compliance and evaluating scorecards.
• Develop a pricing strategy that is competitive and aligned with market trends and customer needs.
• Define Product Value Proposition and Differentiators, including the development of success stories.
• Develop new transport service and value-added services (VAS) to ensure product differentiation from competitors.
• Foster effective cross-functional collaboration.
• Participate in Business Development meetings with customers together with Sales.
• Expand services in scope of solution design and new business development.
• Perform other tasks as assigned by Manager.

• Bachelors or Equivalent Level
• 3-5 Years of experience in International Freight forwarding/ Trucking operations/ Supply chain solution, with a strong focus on operation analysis, planning and transport management solutions design.
• Good command of spoken and written English.
• Strong communication and presentation skills.
• Discipline with good interpersonal skills.
• Excellent project management skills
• Strong analytical, strategic planning, scenario mapping and decision-making skills.
• Preferred knowledge of transportation rates and factors that impact them (i.e. seasonality, etc.).
• Excellent influencing and stakeholder management skills.
• Pro-active, self-motivated, with high learning agility, creative, and a passion for business.
• Excellent organizational and customer service skills.