The Supervisor is responsible for the direct operation of the City's family transitional housing, including the provision of offsite services. Responsible for the delivery of the most effective services possible to the families who are clients of the Transitional Housing & Offsite Services; that is, to help them stabilize their situations and move to permanent accommodation well connected to essential resources. Supervise and lead the shelter case worker team in the delivery of case management services to clients, and the shelter support worker team in supporting and assisting clients who are residing at the family transitional site. Collaborate with other City service areas, community partners, community service agencies and hotels who provide services or accommodations to clients. Ensuring that family residential services are part of the community services system. Clients are to receive services in a well maintained, safe and secure environment with qualified staff.

EDUCATION AND EXPERIENCE

Completion of 3 year university degree in Social Work, Psychology or related field

Minimum of 5 years of experience in social services work; 3 years supervisory experience in social services, health, residential services or other related field

KNOWLEDGE

• Issues of homelessness, particularly as they affect families
• Service delivery to vulnerable clients in a residential setting
• Components of a comprehensive case management system
• City and community resources appropriate to client needs
• Policies and procedures that impact on these clients
• Key elements of supervising staff generally and, specifically, in a 24-hour service facility
• Key elements of maintenance of the physical plant
• Must possess the training, experience and knowledge to organize the work and its performance
• Must be familiar with all applicable health and safety legislation, have knowledge of any potential or actual danger to health or safety in the work place, and have knowledge of appropriate actions to be taken in order to ensure the health and safety of staff in accordance with applicable legislation and city policies and procedures

COMPETENCIES, SKILLS AND ABILITIES

Core Behaviours

Core behaviours define the City's expectations of the behaviours employees should demonstrate in performing their work. They are reflective of the City's culture and values and guide all our present and future activities. Every employee is encouraged to learn, embody, and demonstrate these core behaviours.

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Leadership Competencies

The City has defined key competencies that leaders are expected to embody and demonstrate to successfully move the organization towards achieving its strategic objectives and create an organizational culture that supports and empowers employees to excel, grow and reach their full potential. These leadership competencies and associated behaviours are expected to be demonstrated by leaders at all levels of the organization.

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