Job Description

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will lead a team supporting purchase order transactions within Vizient's Procure-to-Pay organization. You will oversee daily operations, drive team performance, develop employees, and ensure high-quality service delivery and client satisfaction. You will foster a culture of accountability, collaboration, and continuous improvement while leveraging data and emerging technologies to enhance operational efficiency and service outcomes.

Responsibilities:

• Lead, coach, and develop a team of Transaction Specialists and Transaction Support Analysts through performance management, ongoing feedback, and employee development.
• Oversee daily transaction operations, including workload distribution, queue management, service level performance, and timely issue resolution.
• Monitor team productivity, quality metrics, and operational performance to ensure consistent service delivery and achievement of department goals.
• Ensure compliance with established procedures, client requirements, quality standards, and operational controls while identifying and mitigating service delivery risks.
• Build and maintain strong relationships with clients, suppliers, and internal business partners to support onboarding, operational reviews, issue resolution, and client satisfaction.
• Analyze operational data, performance trends, and reporting to identify opportunities to improve efficiency, quality, and service outcomes.
• Lead continuous improvement initiatives to streamline processes, reduce manual effort, and enhance the client and supplier experience.
• Collaborate with leadership to execute strategic priorities, support resource planning, and inform operational decisions through data-driven insights.
• Champion the adoption of AI-enabled tools and emerging technologies to improve team productivity, operational efficiency, and service delivery.
• Foster a collaborative, results-oriented team environment that encourages accountability, adaptability, and continuous learning.

Qualifications:

• Relevant degree preferred.
• 2 or more years of relevant experience required.
• Previous leadership, supervisory, team lead, or employee coaching experience preferred.
• Strong leadership skills in employee development, performance management, change management, and operational excellence.
• Excellent written and verbal communication, relationship-building, and conflict-resolution skills.
• Proficiency in Microsoft Office Suite applications required.
• Strong analytical, problem-solving, and decision-making skills with the ability to interpret operational data and performance metrics.
• Ability to prioritize competing demands, manage operational challenges, and achieve results through effective team leadership.
• Demonstrated adaptability and ability to lead teams through organizational and business changes.

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $68,500.00 to $116,300.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.