Job Description

Hilton Grand Vacations is looking for a Supervisor in our Title Services department. You will play a pivotal role in ensuring the flawless execution of our title processes. Join a team that values integrity, teamwork, and leadership, to be a part of a world-class organization that strives for excellence!

HERE'S WHY YOU'LL LOVE IT HERE!
We offer an excellent benefits package to our full-time Team Members that include:

• Salary range: $65,000 - $75,000 annually, based on experience and qualifications
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

As the Title Services Supervisor, you will be responsible for:

• Assist Manager/Sr. Manager on daily activities of the Title service department and oversees local Title Coordinators (TC) and Lead, if applicable
• Provides guidance and support to Title Coordinators (TC) and Lead, if applicable.
• Assist Manager/Sr. Manager during weekly, bi-weekly and/or monthly meetings regarding process updates, promotions, memos etc.
• Supports Title Operations Manager/Sr. Manager with questions or concerns that come up daily from TC’s.
• Responsible for ensuring all functions are assigned, monitored and completed timely and are in compliance with underwriting guidelines and title requirements.
• Collaborates and prepares the training of new hires and provides on-going training to current team members.
• Coordinate and implement one-on-one meetings with team members to gauge performance, address concerns, and provide overall support.
• Collaborate with management to continue building on efficiencies to establish performance goals.
• Assist with monitoring overall team productivity, quality, and service-level expectations while implementing action plans to address performance gaps.
• Supports Title Operations Manager/Sr. Manager with employee relations matters, including coaching, corrective action, and recognition.
• Reviews, Approves and manages team scheduling, PTO requests, and staffing coverage to meet operational needs and ensure compliance with attendance policies.
• Monitors Open Issues/Title Issues to provide feedback in weekly meetings and/or ongoing training for TCs.
• Contributes with department reporting, communication, and other essential tasks to accomplish department success.
• Conducts timely audits of completed files from TC's to ensure team member is within the expected quality thresholds.
• Is part of coaching and counseling conversations with individual Team Members, in an on-going process, to ensure their understanding of systems and processes for accuracy and efficiency.
• Ensures Policies and Procedures reference documents are up to date. · Assists with recruiting / hiring process
• Carry out all other reasonable requests by management of which the associate can perform. · Ensures positive work atmosphere.
• Carry out any reasonable requests by management of which the employee is capable of performing.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School Diploma/GED
• 1 - 3 years of experience with contracts, loans, real estate, title or financial services
• 1 - 3 years of management or supervisory experience
• Excellent computer skills with accuracy and speed. Proficient in Microsoft Excel and Word

• Reliable, strong attention to detail, ability to multitask, ability to work in a fast-paced environment and strong organizational skills

  It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• BA/BS/Bachelor’s Degree
• 3-5 years of experience with contracts, loans, real estate, title or financial services
• 3+ years of management or supervisory experience
• Timeshare/Vacation Ownership experience
• Familiarity with mortgage loan documentation, credit review and deeding
• Experience with Chorus and Voice systems

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.