Responsibilities:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Creates an atmosphere that encourages guests to make Hard Rock Casino their choice for gaming and entertainment; responsible for actively building and retaining guest relations and acts as a mentor for team members to provide superior guest service.

• Supervise the daily operations of the Hard Rock Live Box Office.

• Assistin building concerts and other events in the Ticketmaster system.

• Assistingin creating promotions that will boost Box Office revenue.

• Manages reconciliation of sales/deposits and prepares corresponding reconciliation reports.

• Process internal and external ticket orders.

• Coordinates ticket printing for Casino Marketing Player Development, advertising, and promotional tickets.

• Communicate ticketing information regularly andassistother departments withsame

• Resolve customer serviceissuesas necessary.

• MaintainaccurateBox Office accounting records and archives.

• Develop department staff knowledge and skills through education, training, coaching, corrective counseling, etc

• Ensureappropriate staffinglevels to best manage labor costs whilemaintainingoutstanding guest service.

• Monitorsthe performance of department direct reports and team members.

• Ensures only the most qualified candidates are selected for open positions.

• Monitorand order office andticketingsupplies for department.

• Supervises daily ticket sales and will call operations.

• Responsible forsubmittingstaff time and attendance reports.

• Coordinating with different property departments on behalf of Box Office or Live.

• Assistswith department administration such as event pro forms, contracts, billing, and general business administration as needed

• Performance of other duties assigned by Director of Entertainment or Live Management.

• Performance of other duties assigned by VP of Marketing or Property President.

Education/Requirements:

• High School Diploma or equivalent required and 2-3 years Box Office/Supervisory experience, preferably in the entertainment field.

• Ticketmaster Host, TM1, & Presenceexperience stronglypreferred.

• Working knowledge of Microsoft Office applications (Outlook, Word, Excel, etc.).

• Must be able to create,manipulateand update Excel spreadsheets.

• Experience in training and guest relations is essential.

Additional Requirements:
• Must obtain andmaintainall licenses / certifications per Federal, Provincial and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must be twenty-one (19) years of age.
• Follow all policies for company cell phone usage.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Must be available to work 80 - 100 shows a year and office hours/meetings/conference calls, as needed.