Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!Must be available to work on-site at our Bangalore office 5 days per week.About the roleRole requires candidate to work 5 days from office, weekend shift as needed and in night shift. Candidates unwilling for mentioned timings need not apply.What you will be doing:Team Management
Lead and mentor team members to deliver results consistently
Own Key Performance Indicators for your team, manage processes to achieve goals and motivate and train your team
Manage multi-layer squad and their performance through on-the-job coaching and mentoring
Plan workforce management for optimal coverage, considering unknown operational challenges or sudden changes in staffing or coverage needs
Create a fun-engaging-inspiring working environment that encourages personal responsibility, mutual support, trust, and respect
Project Management
Strong track record of evaluating, analyzing, implementing, leading, and monitoring effective and efficient processes to improve center efficiency and staff performance proactively
Analyze support metrics and processes while developing more effective techniques and strategies as needed
Create specific project plans with clear deliverables while managing deadlines and responsibly managing resources and risk
Investigate low customer satisfaction scores and negative customer feedback, identify the root cause, and create an action plan for current and future resolutions
Execution
Identify critical insights and provide improvement recommendations to product teams
Identify barriers to operational excellence and develop new processes to increase efficiency among the team and the organization
Participate in hiring drives and onboard eligible candidates
Stakeholder management
Collaborate with different cross-functional supervisors and managers
Identify operational issues and help improve processes performance
Who you are and what you bring
Should be a Graduate – B.E/ B.Tech Graduate
Should have a minimum of 5 years of experience in n multi-channeled support environment with a minimum of 2 years as a supervisor managing a minimum of 10 reports
Strong verbal and written communications skills in English is a must
Computer literate (PC skills essential, Mac OS desirable)
General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable
Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
Project management experience is a bonus.
About Enphase Energy
Enphase Energy is a global energy technology company and the world’s leading supplier of microinverter-based solar and battery systems. We are advancing a sustainable future for all!
