Job Description

Position: Supervisor, Technical Operations Contractors

Who we are:

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview:

To provide technical leadership and supervision to authorized field contractor companies to ensure high quality customer service and workmanship to residential customers.

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!

Position Responsibilities:

• Coordinate communication or action needed regarding installation, special requests, escalated issues, special projects, damage, claims, etc.
• Perform or assist with difficult field jobs and handles customer service complaints related to installation, repair, or disconnection of all contracted Mediacom services.
• Resolve technical problems with customers and contractor technicians through effective verbal and written communication.
• Ensure complete resolution of customer complaints, including follow-up calls.
• Required to effectively interface with the Contractor management representative of Mediacom approved and authorized field contractor companies.
• Coordinate with contractor companies, Mediacom warehouse and field service center to facilitate daily capacity shifting.
• Work with management to ensure proper levels of contractors to meet quota demands.
• Responsible for supervision of Mediacom QA policy of installation vendor jobs.
• Oversee contractor badging process, and conducts installation vendor compliance inspections.
• Must be able to maintain regular attendance and be able to work flexible hours including evenings and weekends.
• Must be able to travel as needed.
• Perform other duties as assigned.

Position Requirements:

• High School Diploma or GED required.
• Capable of using Arris WorkAssure program, CSG.
• Must possess comprehensive knowledge of safety techniques and procedures, all tools, test equipment, customer premises equipment and cable materials utilized by residential Field Technicians.
• Must possess working knowledge of basic electricity and electronics theory, applicable FCC and NEC requirements and restrictions, CATV design including system map reading, maintenance, and basic headend functions.
• Ability to effectively, professionally, and courteously communicate in both written and verbal form.
• Strong interpersonal skills required. Must be able to project a positive company image, interact professionally with customers, subordinates, vendors, and all levels of company management and maintain confidentially at all times.
• Must possess excellent problem solving skills.
• Must possess excellent organization skills and the ability to handle multiple duties and priorities simultaneously in a fast-paced environment.
• Strong follow-through skills, attention to detail and ability to produce work with a high degree of accuracy required.
• Must be able to work independently with minimal supervision.
• 5+ years’ experience as a Chief Technician with familiarity with all CATV technical jobs.
• Requires demonstrated aptitude with mechanical and electrical disciplines.
• Valid drivers’ license required; satisfactory driving record without major violations.
• Must possess good written and oral communication skills.
• Computer networking course work preferred.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards: Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

Who you are matters here: Mediacom Communications Corporation is an Equal Opportunity/Affirmative Action Employer. We are committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications Corporation prohibits discrimination and harassment based on race, national origin, religion, age, color, sex, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

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