Nordson Corporation

Supervisor, Technical Customer Support

Nordson Corporation  •  Uiwang, KR (Onsite)  •  1 hour ago
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Job Description

Summary of the role

  • Supervisor the Field Service Team and leading the technical support activities for XRT KR
  • Maintain the Application and Service tickets in the system accordingly
  • Provide application and product training and updates to distributors and customers on the latest technology and product developments
  • Collaborate with internal stakeholders to develop customized applications/solutions to meet customers’ needs.
  • Develop team members’ technical capability in terms of application & service skills
  • Support marketing activities with distributors by participating in key trade exhibitions/shows and other events to promote Nordson products
  • Gather relevant market information, including latest technology and industry trends, competitor developments, changes in existing markets and emergence of new markets for feedback to management
  • Contribute key customers Service Contract Promotion with XRT products sales leader
  • Contribute increasing Aftermarket revenue, developing new aftermarket sales leads
  • Support XRT product manager and service team in each XRT products to support distributors and customer
  • Supporting trade show and exhibition to create sales leads
  • Assist in formulation of local sales and marketing strategies through market analysis and partner closely with local distributor(s) to drive sales and win projects

Skill and Qualifications

  • Requires + 15 year in Semiconductor industries with experience of technical team manager position

Travel Required

  • Esimated 50% in local, 20% oeversea
Nordson Corporation

About Nordson Corporation

At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.

Industry
Manufacturing & Production
Company Size
1,001-5,000 employees
Headquarters
Westlake, OH
Year Founded
Unknown
Website
nordson.com
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