Job Description

C.H. Robinson is looking for a Supervisor / Team Lead, Logistics Operations to support our Ocean Export team in Roissy, Paris In this role, you will lead a team of local operations specialists and bring strong expertise in ocean export processes.

As Supervisor, you will manage daily workflows, guide and coach your team, and step in hands‑on when needed to ensure smooth and accurate execution of ocean export tasks. You will help solve operational issues, support your team with complex cases, and make sure our services are compliant, reliable, and delivered with high quality from start to finish.

This position is ideal for someone who enjoys working with people, knows ocean export operations inside out, and is comfortable being both a leader and an active part of the daily work when needed. You will play a key role in keeping our operations efficient and supporting our partners with excellent service.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

• Set clear expectations for the team, assign work, and monitor daily results.

• Provide regular coaching to ensure quality, productivity, and strong service levels.

• Participate in hiring, onboarding, and developing a diverse and skilled team.

• Encourage employee feedback and create an open, inclusive, and supportive team culture.

• Support the adoption of new tools, systems, and processes and help manage change.

• Optimize daily workflow and identify opportunities to improve processes.

• Act as the escalation point for operational issues and handle problem resolution.

• Ensure the team follows all internal procedures, customer SOPs, and compliance requirements.

• Build strong relationships with internal partners and keep them informed of performance and changes.

• Step in to perform operational export tasks when needed and support peers if required.

• Prepare performance reports and follow up on actions to improve service, cost, and quality

QUALIFICATIONS

Required:

• Bachelor’s or Master’s degree in Business, Logistics, or a related field

• At least 5 years of experience in ocean export operations within a freight forwarding environment

• Minimum 3 years of experience leading and managing teams

• Fluent in French and English, both written and spoken

Preferred:

• Strong background in logistics operations

• Demonstrated success collaborating on cross-functional projects and initiatives

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

• Skilled in building, managing, and nurturing team-oriented environments

• Promotes a collaborative, adaptable communication and teamwork style

• Excellent written and verbal communication skills, with the ability to engage both internal and external stakeholders

• Strong understanding of performance and financial metrics

• Effective decision-maker with proven problem-solving and conflict resolution abilities; adept at prioritizing daily responsibilities

• Embraces change and consistently applies a continuous improvement mindset

• Values a diverse and inclusive work environment

WHAT WE OFFER:

• Real opportunities to grow your talent in a fast-moving, global organization

• A fun, open, and inclusive workplace that encourages innovative thinking

• Possibility to develop your language skills in our multilingual offices

• Opportunities for professional growth with access to training platforms

• Comprehensive benefits, including competitive salary and company performance-based bonuses.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!