Job Description

Default Work Shift:

Day (United States of America)

Hours:

40

Salary range:

$21.75 - $33.04

Schedule:

Full Time

Shift Hours:

8 Hour employee

Department:

Surgery Scheduling

Job Objective:

Ensures the highest level of scheduling accuracy and timeliness is provided to physicians, surgical services department and patients. Education:
Required: High school diploma, GED or higher level degree
Preferred: Bachelor’s degree Licensure/Certification:
N/A
Experience:
Required: Two (2) years of hospital or clinic experience Reports To: Manager or Director Supervises: Surgery Schedulers and Case Updating Clerks as assigned Ages of Patients: N/A Blood Borne Pathogens: Minimal/ No Potential

Skills, Knowledge, Abilities:

Ability to adapt quickly to changing priorities and unexpected situations, Ability to analyze issues, identify root causes, and develop solutions, Ability to communicate with patients, healthcare professionals, and staff to ensure clear and accurate exchange of information, Ability to handle patient complaints and feedback professionally, facilitating resolutions to enhance patient satisfaction, Ability to work collaboratively in a multidisciplinary team, Critical thinking skills, Data manipulation skills, Knowledge of Medical Terminology, hospital based federal rules, regulations and procedures, Knowledge of Scheduling, insurance verification, benefits and authorization to include CPT and ICD10 coding, Written and verbal communication skills

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and Compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
2. Oversees the day-to-day operations of the surgery scheduling area by monitoring the daily schedules to meet the physician’s requested blocks and surgical times; works directly with the surgical care team for accurate schedules for inpatient/outpatient services.
3. Ensures surgical data entered for the case, patient and required resources is accurate and following the physician’s request.
4. Ensures all surgical requests made by physicians/office staff, electronically or verbally, are completed daily to meet their and patient’s expectations.
5. Responsible for overseeing and coordinating the daily charge capture for surgical charges, monitoring, revenue integrity, procedure case updates and medical device tracking requirements.
6. Monitors input of surgical supply charges/implants and collaborates with Patient Financial Services to ensure all charges are entered no later than five days after service; goal is to be no more than three days.
7. Performs audits weekly for all charge capture processes utilizing reports, schedules and other identified revenue processing tools for assigned departments in preparation for month end reporting.
8. Captures physician requests for ad hoc reporting and attempts to satisfy request within 72 hours.
9. Exercises complex problem solving techniques, collection/data entry, and evaluation and reporting of statistical concepts, defining problems, establishing facts and draws valid conclusions.
10. Oversees customer communication, positive or negative, by means of receiving calls, meeting with customers, data input, written/verbal communication, problem delegation/resolution, process improvement, statistical reporting and presentation.
11. Maintains a positive working relationship with physician’s offices and ancillary departments and communicates and consults with leadership as it relates to improving customer satisfaction.
12. Ensures all required authorization/pre-certification have been accurately collected along with the CPT and ICD10 codes to ensure optimum reimbursement from all payors.
13. Assists leadership with adherence to the departmental budget.
14. Conducts monthly staff meetings to provide feedback on unit operations, discuss problematic issues and introduce new procedures and/or regulations.
15. Supervises all assigned staff to include hiring, orienting, training, evaluating and coaching; escalates employee performance concerns to leadership and provides documentation for counseling and performance improvement plans (PIPs) as necessary.
16. Develops work schedules proficiently, changes in staffing roles and work assignments based on department needs; revises schedule to ensure effective coverage at all times, including working within department due to staffing shortage.
17. Performs other duties as assigned.