METRO AG

Supervisor – Support - Customer Services

METRO AG  •  Faisalabad, PK (Onsite)  •  4 hours ago
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Job Description

Company Description

METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.

METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.

Job Description

  • Provide high-quality customer service, including smooth and effective handling of customer complaints.
  • Ensure the accuracy of customer credit invoices.
  • Provide a comfortable and pleasant service environment for staff and customers.
  • Address customer complaints by understanding their needs and expectations and proposing appropriate solutions.
  • Maintain customer files and ensure the accuracy and quality of customer data to facilitate efficient communication with customers.
  • Analyze key customers to understand their needs and propose appropriate solutions.
  • Monitor customer files and define action plans based on customer activity, including campaign management, activity by product family, and turnover performance.
  • Maintain friendly and professional communication with customers and respond promptly to their queries.
  • Supervise Associates in the absence of the Department Manager (DM).
  • Take initiatives to drive Customer Service excellence, including supporting customer service activities on the sales floor.

Qualifications

Bachelors or Intermediate with 6 years of experience

METRO AG

About METRO AG

METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion. More information can be found at MPULSE.de, our online magazine.

Data protection notice:

https://www.metroag.de/en/data-privacy/social-media

Imprint:

https://www.metroag.de/en/imprint

Industry
Wholesale & Distribution
Company Size
1,001-5,000 employees
Headquarters
Düsseldorf, DE
Year Founded
1964
Website
metroag.de
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