Job Description

This role supervises the daily performance and operations of Spa. Assistants to the Spa Manager in day-to-day operations, scheduling, overseeing team member performance, merchandising, guest service and stockroom operations.

• Greet and assist customers, promote sales, and demonstrate good public relations.
• Work with buyers for suggestions on re-orders of merchandise and customer requests.
• Work with staff and merchandisers to develop additional display techniques.
• Responsible for the screening, interviewing and selection of new employees.
• Maintain staffing levels to ensure delivery of service is maximized and stores operate efficiently.
• Conduct pre-shift meetings.
• Train, coach, and re-train employees to establish standards holding them accountable for achieving standards.
• Develop and maintain positive working relationships with all employees.
• Effectively handles guest and employee complaints.
• Takes action to resolve guest and employee issues, complaints, or concerns.
• Participates in spa walk through.
• Facilitate in-store training or product knowledge seminars.
• Provides adequate training and tools for employees, so they may effectively perform necessary job duties.
• Ensures company and department policies and procedures are consistently followed by employees.
• Meets the attendance requirements of the job and adheres to departmental and company policies.
• Assists Spa Manager in conducting performance reviews.
• Ensure that the staff is working safety and provide coaching and training to rectify concerns.
• Handles employees' complaints or grievances.
• Recommends disciplinary action or disciplines employees.
• Monitors legal compliance with federal, state, and gaming laws.
• Vendor Relations: Build and maintain effective relationships with all vendors.
• Buying: Assist the Spa Manager as needed, with product selection and purchasing.
• Product: Identify product trends (demand, sell-thru, etc.) and partner with Spa Manager on suggested actions/strategies.
• Product: Ensure efficient product flow and PAR levels. From ordering, receiving to processing, then merchandising.
• Visual Merchandising: Responsible for developing effective visual merchandising strategies and enforcing all visual presentation standards.
• 2 years recent spa or similar supervisory experience required.
• Visual merchandising and buying experience preferred.
• Experience working with scheduling of staff and appointments for guests.
• Previous budget experience helpful.
• Demonstrated ability in maintaining consistent, high quality service levels.
• Excellent interpersonal, customer service, communication, team-building, and problem-solving skills are required.
• Must be able to get along well with co-workers and work as a team.
• Must present a well-groomed appearance.

ADDITIONAL REQUIREMENTS

• Able to work independently.
• Able to conduct conversations with customers and employees.
• Able to speak distinctly and persuasively to others.
• Able to write memos, letters, and reports.
• Able to understand, interpret and analyze written and financial reports.
• Able to understand and analyze abstract concepts.
• Able to work any shift, up to 12 hours at a time if/when required.
• Able to operate computer, 10 key calculator, telephone, fax, and copier.
• Must be able to continuously maneuver in and around the stores and casino/hotel.
• Must be able to read, write and understand English.

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

JOIN A TEAM THAT GOES ALL-IN ON YOU

Are you ready to join a team that embraces a Funner culture, blazes the trail, and commits to delivering Family-Style Service at every turn? Do you want to embark on an extraordinary adventure that combines learning with fun? At Harrah’s Resort Southern California, we want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our team and bring your Funner spirit along with you!